Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Phoenix Spectrum Mall provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
269 reviews
5 stars
180
4 stars
34
3 stars
18
2 stars
9
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being kind, professional, and accommodating, creating a welcoming atmosphere for both pets and their owners.
Care Quality
Overall, customers expressed satisfaction with the quality of care provided to their pets, highlighting the compassion and thoroughness of the veterinarians and staff.
Communication Issues
Several reviews pointed out problems with communication, including long wait times, difficulty in scheduling appointments, and lack of transparency regarding services.
Appointment Management
Customers frequently reported issues with appointment scheduling, including overbooking, missed appointments, and delays, leading to frustration.
Mixed Experiences
While many had positive experiences, some customers shared negative encounters, particularly regarding service consistency and handling of specific pet health issues.
- JNJack NerdlordNov 14, 20251.0Horrible customer service and charge for dead pets on plans.
- OMOdette MunizNov 7, 20255.0When I came here seeking treatment for my pup, they provided answers and solutions. Yes, it did come out pricey for blood work, tests, and liquid-related injections, but all medical stuff is. With some time, he has been healing, and it was because these people were able to help me out. P.S. I have yet to ask how much basic vaccines for pups cost.
- MTMiriam TorresOct 29, 20255.0The associate at the front desk was kind and professional.
- DRDaquan RamosOct 22, 20255.0Best vet I've been to and they make things so convenient for pet parents with their drop off service
- ZMZoila De MarreroOct 2, 20255.0I would never take Daisy Ann anywhere else, this people are her second family ..
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for pets?
Banfield Pet Hospital provides preventive care including vaccinations, dental, parasite control, spay/neuter, microchipping, nutrition advice, DNA testing, and end of life care.
Does Banfield Pet Hospital provide emergency care for pets?
No, Banfield does not provide emergency care, but during hospital hours you can call for urgent care advice and referrals. Outside of those hours, please contact your local emergency hospital.
What are Banfield Pet Hospital's operating hours?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via the Banfield website or through their mobile app available on Apple and Android stores.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, screening, nutrition consultations, and dental care. It automatically renews annually and is not insurance.
Does Banfield Pet Hospital offer virtual veterinary care?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required for visits to Banfield Pet Hospital.
What nearby pet stores are close to Banfield Pet Hospital?
Near Banfield Pet Hospital, you can find pet stores like Pawdine, Vàng Bạc Ngọc Bích, and PetSmart where you can shop for pet supplies or services before or after your visit.
What shopping centers are near Banfield Pet Hospital that I can visit with my pet?
The Phoenix Spectrum Super Target Store and Ross Dress for Less are nearby shopping locations where you can shop for various items during your visit to Banfield Pet Hospital.
What dining options are available near Banfield Pet Hospital for pet owners?
Nearby restaurants include Las Canas Antojitos, Carl's Jr., KFC, and Pizza Hut Express, great options to grab a meal before or after your pet's appointment.