Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Phoenix provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
349 reviews
5 stars
219
4 stars
37
3 stars
16
2 stars
16
1 star
61
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff varies widely; some customers report rude or unhelpful interactions, while others praise the kindness and care shown by staff.
Appointment Issues
Many customers experienced difficulties with scheduling, including last-minute cancellations and long wait times for appointments.
Quality of Care
While some reviews highlight thorough and compassionate care for pets, others express dissatisfaction with misdiagnoses and inadequate treatment.
Pricing Concerns
Several customers noted that services are perceived as expensive, with some feeling that the wellness plan does not provide adequate coverage.
Customer Service
There are mixed reviews regarding customer service, with some praising helpfulness and others reporting poor communication and lack of follow-up.
- EKElizabeth KeyserOct 25, 20252.0I’ve been a Wellness Plan member for 2 pets now for many years (my dog who has now passed and my current dog). Overall, I feel like the staff at locations are kind, the services are good, and it has been worth it. Our dog had an appointment a couple of weeks ago for a general checkup and the vet found that he had an ear infection. They scheduled a follow up after having us medicate his ear for 10 days. Upon return from being out of town, I called multiple days before the appointment to ask if we could switch the appointment from a drop-off to a standard appointment where I sit with him. They didn’t have any availability for the original day but stated they could see him that Saturday at 2 and I took it. My husband and I brought our dog in for his scheduled time and were met with an employee working the front desk with a cold tone telling us we had no appointment at that location. When I stated that I spoke to someone on the phone to schedule it (for that location) and asked her to check, she explored further. She then stated our appointment had been cancelled due to lack of communication on our end. I pulled out my phone and asked if she could tell me when the voicemail was left as I didn’t see one, and she would not give further details. I then asked if there was any way to squeeze us in as we were just having our dog’s ear checked as a quick follow up. She stated it could be possible but likely not and would not ask anyone if it was even an option. Her tone was condescending and we felt as if we had to ask what was next, or possible outcomes to mediate the situation as she offered none . My husband also asked if the default was to automatically cancel our appointment after one missed call (which we couldn’t pinpoint) and she said yes. This visit was a real letdown as a loyal customer and we feel as though the employee working (10/25/25) clearly did not care through her unpleasant tone, demeanor, and lack of willingness to help. It might just be this location, but we are reconsidering our business with Banfield.
- DBDebbie BohmontSep 26, 20255.0Our 12 yr old mixed terrier is diabetic. Banfield takes very good care of him
- SPsavannah pierceSep 23, 20255.0This is my rescue baby and thanks to Banfield pet Hospital. She is a happy three month old baby girl.
- CRChristopher ReyesSep 15, 20251.0The service barely covered anything except shots. I hadn't used the service for over a year. Then my cat died and I stopped the service but they kept attempting to charge, a year later they sent me to collections for non payment. Do not recommend
- SOShoraya K OrozcoSep 15, 20255.0I really appreciate the love and care they give to my dog. Always feel confident they will do the best for him ✨️
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care. You can call during hospital hours for urgent care advice and referrals, and during non-hours, please contact a local emergency hospital.
Can I get veterinary care online from Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice through Vet Chat on the Banfield app.
What preventive health care services are available at Banfield Pet Hospital?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive exams as preventive care services.
What is included in an Optimum Wellness Plan at Banfield?
It covers annual preventive care including exams, vaccines, screenings, nutrition consultations, and dental care, and automatically renews each year unless paid in full.
How can I pay for the Optimum Wellness Plan?
Payments can be spread monthly via automatic withdrawals or credit card, or paid in full upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments, drop-off appointments with phone updates, and virtual visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's regular hours of operation?
Open Monday to Friday, 7:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, closed Sundays and major holidays.
Are appointments required at Banfield Pet Hospital?
Yes, Banfield requires appointments for their services.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
You can visit PetSmart for pet supplies and grooming or enjoy a meal at nearby restaurants like Ono Hawaiian BBQ and Samurai Sam's Teriyaki Grill.
Is there convenient parking or transportation nearby Banfield Pet Hospital?
Nearby you will find EVgo for electric vehicle charging and car rental agencies like Enterprise and Alamo, making travel and parking more convenient.
Where can I get pet-related products and services near Banfield Pet Hospital?
PetSmart offers pet grooming and a pet store near Banfield for all your pet care needs.