Brand Certified
Banfield Pet Hospital
4.2(236 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
10825 N Tatum Blvd, Phoenix, AZ
85028, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(480) 609-9695
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Paradise Valley provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
236 reviews
5 stars
156
4 stars
30
3 stars
15
2 stars1
1 star
34
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the caring and attentive nature of the staff and veterinarians, highlighting their dedication to the well-being of pets.
Customer Service
Feedback on customer service was mixed; while some praised the staff's friendliness, others reported issues with appointment scheduling and responsiveness.
Concerns with Management
Several reviews expressed dissatisfaction with management's handling of complaints and issues, particularly regarding billing and contract misunderstandings.
Mixed Experiences
Customers reported inconsistent experiences, with some visits being excellent while others were disappointing, particularly regarding wait times and treatment quality.
Pricing Issues
Many customers noted that services can be expensive, with additional costs often added to bills, leading to frustration over perceived high prices.
- SJSuzanne JuneauNov 19, 20255.0They were able to diagnose the issue,.
- ECEdward CastellanoSep 15, 20255.0There are some questions
- KTKatherine TaftSep 27, 20204.0Love the staff, always helpful and friendly. However, I always have a longer wait than normal dropping my pet off or picking her up.
- BWBrian WeisJun 9, 20205.0Brought in our cat for a spay and they were outstanding
- SKSajal KrishnAug 3, 20191.0Updated review, they dont deserve any star. 02/26/2020- After being a member for more than an year, when I tried to schedule an appointment in case of emergency ( 10 mins max) they would straight away deny. My dog was bit by another dog while playing and the cut was kind of superficial but we wanted an expert opinion whether we should give some medicine or injection and called banfield and they would not even agree to meet for 10 minutes. They told us there is availability in other banfield and they will check and let me know but then after keeping me on hold for 15 mins gave me their phone number ,that is it. My dog is on the monthly plan of banfield , despite that in case of small emergency I expect them to make some adjustment in schedule. Even the Vet is not available for on call support or suggestion on phone. If the traffic is more why not increase the number of vet and hospitals and if you think you have sufficient vet and hospital then why are you not able to make small adjustment of 10 minutes. Whenever we schedule his appointment it is not that the vet sees him on time, we always end up waiting for the vet for more than 15 minutes ,so if we can wait for 15 minutes (more or less) everytime, sometime the vet and hospital should also consider adjusting some schedule and accommodating emergency situation for pets who are on their yearly plan otherwise I thing the monthly insurance plan is much better. I will also write about their neutering surgery they performed and how it went wrong.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours for Banfield Pet Hospital in Paradise Valley?
The hospital is open Monday to Thursday from 8:00 AM to 6:00 PM, Friday and Saturday from 8:00 AM to 5:00 PM, and closed on Sundays.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online through their website or via the Banfield app available on iOS and Android.
Does Banfield Pet Hospital offer emergency care services?
No, they do not provide emergency care. For emergencies during hospital hours, you can call for urgent care advice or referrals. Outside hours, please contact your local emergency hospital.
What preventive care services are available at Banfield Pet Hospital?
They offer preventive services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's an annual preventive care plan that includes exams, vaccines, diagnostics, nutrition and dental consultations, with automatic renewal unless paid in full at enrollment.
Can I receive veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital accepting new patients?
Yes, Banfield Pet Hospital in Paradise Valley is currently accepting new patients.
What nearby pet stores can I visit along with Banfield Pet Hospital?
PetSmart is a nearby pet store and pet services provider where you can shop for pet supplies before or after your visit to Banfield.
Are there any places to get food or drinks near Banfield Pet Hospital?
Yes, Paradise Juice, a smoothie and vegetarian restaurant, is nearby where you can enjoy fresh drinks and meals before or after your appointment.
What shopping options are near Banfield Pet Hospital?
Nearby shopping includes Ross Dress for Less for clothing and shoes, Bed Bath & Beyond for home goods, and Hallmark for gifts.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: