Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - West Peoria provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
250 reviews
5 stars
169
4 stars
35
3 stars
15
2 stars
6
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their friendliness, compassion, and genuine care for pets.
Service Quality
While some reviews highlighted excellent care and thoroughness, others expressed concerns about rushed service and miscommunication.
Appointment Issues
Several customers reported difficulties in scheduling timely appointments, with long wait times and issues related to appointment management.
Pricing Concerns
Customers noted that prices can be high, and some felt that the wellness plan was not worth the cost due to perceived unnecessary treatments.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction while others reported significant dissatisfaction and issues with care.
- TWTaffie WellcomeNov 2, 20254.0Front desk employees are good, DRs are personable. Only thing is if you pay for their pet insurance be sure to know what's covered and what isn't.
- ACAnjelica CastilloOct 7, 20255.0My wife and I take our cat Keylee and our kitten Felix to see Dr. Sharma and her vet tech, Lupita, and we couldn’t be more grateful for them. They treat our babies with so much love and care, always making them feel safe and comfortable. You can tell they truly love what they do, it shows in every visit. It’s such a relief knowing our pets are in the hands of people who genuinely care, not just doing a job. Thank you, Dr. Sharma and Lupita, for always going above and beyond for our little family.
- MMmonica mcculloughAug 2, 20255.0I love this location! Very friendly staff!
- CBCarolyn BritnallJul 26, 20255.0Did very well giving finally shots for our golden doodle for his yearly shots
- SSShannon SJun 22, 20255.0Banfield saved my precious dog from having 4 unnecessary extractions. I had originally been told by my dog’s vet of 5 years that she would be due for her 1st dental cleaning this year. When I inquired on the pricing for the cleaning it was very high so I looked into other options for a cleaning. I found a place that only does dental cleanings for pets and went in for a free consultation. They recommended 4 extractions along with filing several teeth and expensive medication for pain. This was shocking since her vet had never mentioned any significant problems, just that she needed a cleaning. A friend of mine brings her dogs to Banfield and recommended that I go in for a second opinion. I took advantage of the free new patient exam Banfield offers to meet the Dr. and review my dog having a cleaning. The Dr was very nice and didn’t seem to think her teeth would need extensive treatment. They offer a plan that includes a dental cleaning, vaccinations, unlimited exams, bloodwork, parasite treatment among a few other benefits for $800 a year that can be paid at once or over the year. This was an incredible savings over what I would have paid at her previous vet or the pet dental clinic. I signed her up and scheduled the cleaning. I was nervous to have her teeth cleaned but everything went exceptionally well. Dr. Nick and his team took great care of her and provided me a detailed account of his findings and indicated her teeth looked great and she had no problems. I am so grateful I brought her here and honestly can’t believe the other clinic would have removed 4 healthy teeth. I have also brought her in for allergy issues that she has a been having for a while. The unlimited office visits being included with the plan has saved me a lot of money as well. I want to thank everyone at this location for taking care of my baby!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular operating hours for Banfield Pet Hospital in Peoria W?
Banfield Pet Hospital in Peoria W is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 5:00 PM. It is closed on Sundays and certain holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but they offer urgent care advice during hospital hours and can provide referrals to emergency hospitals or specialty providers if necessary.
Can I get veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans include annual head-to-tail exams, vaccines, early screening diagnostics, nutritional and dental consultations, and more. They provide discounts on treatment but are not insurance.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online through their website or via the Banfield app using quick links provided. Appointments are required in advance.
What types of appointments does Banfield Pet Hospital offer?
They provide in-room appointments where you stay with your pet, drop-off appointments where you drop your pet off and are contacted when ready, and virtual visits for clients with Optimum Wellness Plans.
Which pet supply store is located near Banfield Pet Hospital in Peoria W?
PetSmart is located near Banfield Pet Hospital, providing pet products and services. Customers can easily access PetSmart for supplies before or after their veterinary visit.
What dining options are available near Banfield Pet Hospital?
Peter Piper Pizza, a pizza restaurant and buffet, is nearby. It's a convenient place for families to enjoy a meal before or after visiting the pet hospital.
Are there any fitness centers close to Banfield Pet Hospital?
Yes, nearby gyms include Iron Girlz and Sports & Fitness Exchange. Customers interested in fitness or pet activities might find visiting these locations convenient.