Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
At Banfield Pet Hospital® - Lake Pleasant, Peoria, AZ, we cater to the Pleasant Valley, Sun City West, Glendale, and Phoenix communities, providing pet health care at the Lake Pleasant Towne Center. We provide quality and attentive health and wellness care for dogs and cats. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
199 reviews
5 stars
130
4 stars
11
3 stars
6
2 stars
10
1 star
42
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their compassion and attentiveness during difficult times, especially in emergency situations.
Staff Friendliness
Overall, the staff received positive feedback for being friendly, helpful, and knowledgeable, creating a welcoming environment for both pets and their owners.
Communication Issues
Several reviews highlighted problems with communication regarding appointments, treatment plans, and pricing, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about specific staff members and inconsistent care, indicating variability in service quality.
Wellness Plans
Customers appreciated the wellness plans for making veterinary care more affordable, although some expressed concerns about the limitations of these plans for urgent care.
- BRBrenda RobertsOct 29, 20255.0Dr Nic and staff were nice and took good care of my puppy during her spay.
- MMM MOct 29, 20251.0Rude staff go somewhere else
- DKDenae KayserOct 19, 20255.0Not my normal vet but on 2 different occasions I have had to use them for emergencys and the have been extremely compassionate and not price gouging in my families time of need. When calling my own vet I was shocked at the price difference for taking care of our pets remaining. And one the other tragic event they took us in when we had no where else to go. The outcome wasnt what we had hoped but they were extremely compassionate and thoughtful to my family during our difficult time
- MGMatthew GannarelliSep 28, 20255.0I will forever be thankful for the care Banfield Pet Hospital provided to my little boy, Scout. Thanks to the quick response from Dr. Adams, who immediately suggested I take Scout to AVECC, we were able to save him and gain three more precious months together. During those months, Dr. Adams guided us with incredible compassion and patience. I’ll never forget the day she sat with me and drew out the chambers of Scout’s heart to help me fully understand his condition. That kind of care went far beyond medicine and it gave me clarity and comfort at a time when everything felt overwhelming. The entire Banfield staff showed Scout endless love and always made time for us when he needed checkups. They even stepped in when a local compounding pharmacy ran into an issue filling his medication, making sure Scout never missed a dose. Banfield gave Scout comfort, dignity, and the best possible care in his final months, and they gave me peace of mind through an incredibly difficult time. I am deeply grateful for everything Dr. Adams and the Banfield team did for both of us.
- CPChelsea PeacockSep 24, 20255.0I love this location, every one on staff is always kind and very knowledgeable with all my pups needs, we are in and out and I love that we get to go into a private room to meet with the vet and have one on one conversations, also I love that I can call and ask questions anytime and they are always helpful and know what to do, I’m so grateful.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital - Lake Pleasant?
We are open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 8:00 AM to 5:00 PM. We are closed on major holidays.
Does Banfield provide emergency care services?
No, we do not provide emergency care services. However, you can call us during hospital hours for urgent care advice, and we can refer you to emergency providers if needed. Outside hospital hours, please contact your local emergency hospital.
What preventive pet health care services does Banfield offer?
We offer a wide range of preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan and how does it work?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It is not insurance and automatically renews yearly unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through our website or via the Banfield app available on iOS and Android. We also provide a quick online booking link for your convenience.
What types of appointments are available at Banfield?
We offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a call at pickup, and virtual visits for Optimum Wellness Plan members.
Are there nearby places to visit around Banfield Pet Hospital - Lake Pleasant?
Yes, nearby places include Mattress Discounters for furniture shopping, Anytime Fitness gym for a workout, Starbucks for coffee, and Hand and Stone Massage and Facial Spa for relaxation.
Can I combine my visit to Banfield with a stop at nearby coffee shops?
Absolutely! Starbucks is conveniently located near Banfield, perfect for grabbing a coffee before or after your pet's appointment.
Are there fitness or wellness facilities close to Banfield Pet Hospital?
Yes, Anytime Fitness is nearby if you want to fit in a workout, and Hand and Stone Massage and Facial Spa is available for relaxing massages and facials.
Does Banfield Pet Hospital offer veterinary advice online?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat on the Banfield app.