Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Mesa NW provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.3
227 reviews
5 stars
170
4 stars
11
3 stars
12
2 stars
6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness, professionalism, and genuine care for pets.
Appointment Availability
Numerous reviews highlighted issues with long wait times for appointments, often several weeks out, causing frustration for urgent care needs.
Upselling Concerns
Several customers expressed dissatisfaction with perceived upselling of unnecessary tests and treatments, feeling it prioritized profit over pet care.
Mixed Experiences
While some customers had positive experiences, others reported poor service and communication, indicating inconsistency in care quality.
Wellness Plan Issues
Customers reported difficulties with the wellness plan, including challenges in cancellation and feeling it was a cash grab.
- JGJEANNETTE Greenfield6 days ago5.0I showed 5-10 min early,they took my cat in. I wanted him ck,for reasons I didn’t know for. There were several reasons,they gave me answers to solve the problems.only 1 problem can be solved at a time.But they made sure the worst 1 could be handled w/meds. I will take my cat back in a wk later. I was very happy w/ service, & there concern of my cat.not my $
- LMLitzy MolinaNov 5, 20251.0I brought my cat in for the free checkup and thought “doc” was gonna check her over properly. I assumed they’d let me know if she was healthy overall, but they didn’t even weigh her, and the printed sheet didn’t say anything either. It felt like they didn’t really do a real exam at all. Honestly, I think because it was free, that’s why it was so rushed. I probably should’ve just paid if it meant actually getting a proper check of my cat.
- TDTori DotterOct 26, 20255.0They were so good with my reactive dog and made sure we made it in and out safely 💕🙏🏼
- KBKaren BOct 20, 20255.0All of my cats are seen here. The staff take great care of my kitties and are very helpful when I have questions.
- VJV JAOct 19, 20251.0Heartless and soulless. I took my pet in for a regular check up a couple days ago and the nicest person there was the receptionist. The others don’t look like they enjoy what they do. Also once they had my pet for a “drop off” and it was for 7 hours.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Mesa NW offer?
Banfield Pet Hospital offers services including routine vaccinations, microchipping, dental and surgical care, parasite control, nutrition and behavioral counseling, and comprehensive examinations.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but they offer urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers if needed.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care, and it automatically renews each year unless paid in full.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or app, and the hospital requires appointments for visits.
What are Banfield Pet Hospital’s business hours?
They are open Monday to Friday from 8 AM to 6 PM, Saturday 8 AM to 5 PM, and Sunday 9 AM to 5 PM, with closures on major holidays like Christmas and New Year's Day.
Does Banfield Pet Hospital offer remote veterinary advice?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat™ on the Banfield app.
Are there any accessible facilities at Banfield Pet Hospital?
Yes, the hospital has restrooms and wheelchair accessible restrooms and welcomes LGBTQ clients.
What are some nearby places I can visit when I come to Banfield Pet Hospital in Mesa NW?
Nearby places include King's Chef Chinese Food for dining, Fry’s Marketplace grocery store for shopping, and Starbucks coffee shop for a quick refreshment before or after your pet’s visit.
How can nearby T-Mobile stores help me when visiting Banfield Pet Hospital?
Nearby T-Mobile stores can assist if you need mobile phone services or communications support while you are in the area for your pet’s appointment.
Are there fitness or wellness facilities near Banfield Pet Hospital?
Yes, Anytime Fitness gym and Shelton Wellness Center are nearby, offering opportunities for personal health and relaxation during your visit to the area.