Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Apache Junction provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
189 reviews
5 stars
121
4 stars
18
3 stars
9
2 stars2
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor communication and unprofessional behavior from staff, including issues with appointment confirmations and rude interactions.
Veterinary Care
While some customers praised the thoroughness and compassion of specific veterinarians, others expressed dissatisfaction with the quality of care and mismanagement of their pets' health needs.
Appointment Issues
Numerous reviews highlighted difficulties in scheduling appointments, including long wait times and cancellations, leading to frustration among pet owners.
Wellness Plan Concerns
Several customers criticized the wellness plan for being expensive and not providing the expected value, with some feeling misled about its benefits.
Compassionate Care
Despite the negative feedback, there were positive mentions of staff showing empathy and care during difficult times, particularly in end-of-life situations.
- CRCindy RogersDec 29, 20251.0I went for a follow up for allergies. They charged me 60.00 just for an exam room. Vet did a physical exam, which I didn't ask for. Vet never came into room to explain physical exam findings. They take your dog in back to exam. You have no clue what is going on in the back of vet's office. They told me if I didn't like it, I could go elsewhere.
- DWD WilsonDec 27, 20251.0I scheduled an appointment for my puppy for today at 9:30 a.m. . I received an email from them either confirming the appointment or canceling the appointment, so I clicked on cancel as I needed to reschedule the appointment however their website states "the dog ate their website" after having attempted multiple times including twice this morning. So I decided to call at 8am to reschedule at which time I received a voice message stating their closed for Thanksgiving and the following day. So it is now 8:47 and I have called multiple times to get the same exact message however the website says they're open. I left a voicemail with my name and number with low hopes that I would get a call back since they can't even update their voice message! Being a new customer it's a bit disheartening to know that they're open, can't seem to update their voice message or even answer the phone or fix the website! All while still receiving messages from Banfield of Signal Butte Road about how to sign up for their wellness plan. A bit hypocritical I would say!
- ESElizabeth SteinDec 10, 20255.0Vet took the time to address all my concerns regarding my 2 Boston Terriers.
- HGHeather GrimeDec 9, 20255.0Dr. Fox and Crystal were patient, empathetic and not rushing me out the door. My dog is complex because she is a rescue that doesn't want any procedures done. Dr. Fox slowly tried different tactics and my phone calls were returned. I'm relieved I'm getting help with this complicated dog.
- CTChrystal TrejoNov 19, 20255.0I’ve been coming to the Banfield in East Mesa for a few years now. My pug loves the staff and they always are so caring and kind. My pug can be pretty sassy when he gets shots or nail trims but they always find ways to get what they can done for him. Didn’t even think twice to take our second pup in to them.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health services does Banfield Pet Hospital in Apache Junction offer?
Banfield Pet Hospital offers preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, microchipping, DNA testing, spay/neuter services, and end of life care.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield does not offer emergency care. You can call during hospital hours for urgent advice or referrals; outside these hours, please contact a local emergency hospital.
What are the hours of operation for Banfield Pet Hospital in Apache Junction?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 8:00 AM to 4:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield offer virtual veterinary care?
Yes, clients with Optimum Wellness Plans can get remote pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or by using the Banfield app available on iOS and Android platforms.
What payment options are available for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals from a checking/savings account or credit card, or pay the full amount upfront.
Is Banfield Pet Hospital welcoming to LGBTQ+ clients and do they require appointments?
Yes, Banfield welcomes LGBTQ+ clients and requires appointments for visits.
What nearby pet-related stores can I visit when going to Banfield Pet Hospital in Apache Junction?
PetSmart, a pet store and grooming center, is located nearby. You can shop for pet supplies or get grooming services before or after visiting Banfield.
Are there any animal shelters close to Banfield Pet Hospital where I can consider adopting a pet?
Yes, Valley of the Sun Dog Rescue, an animal shelter and pet adoption center, is near Banfield. You might visit there to adopt a pet or support local animal welfare.
What local dining options are available near Banfield Pet Hospital for grabbing a meal before or after an appointment?
Nearby restaurants include Panera Bread and Del Taco, where you can enjoy bakery items, fast food, or Mexican cuisine conveniently located close to the hospital.