Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Mesa, Stapley provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
267 reviews
5 stars
160
4 stars
26
3 stars
15
2 stars
10
1 star
56
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and knowledgeable, although some reported rude or unhelpful interactions.
Communication Issues
Numerous reviews highlighted problems with scheduling, appointment confirmations, and lack of communication regarding pet care.
Concerns Over Care
Several customers expressed dissatisfaction with the quality of care, including allegations of negligence and prioritizing profit over pet welfare.
Wellness Plan Complaints
Multiple reviews criticized the wellness plan for hidden costs and difficulties in cancellation, leading to frustration among customers.
Mixed Experiences
While some customers had positive experiences with their pets' care, others reported significant issues, indicating inconsistency in service quality.
- AJAlice Jenkins6 days ago3.0The woman at the front desk is quite rude. Idk why she is so mad but hate having to talk to her. Just seems super mean.
- ADArno DoubletDec 4, 20251.0We have been going here with our lab for years. Recently she got sick and had some diarrhea. We handed her over to banfield. When they gave her back to us, she was covered in poop. They handed us some wet wipes and called it a day. This means she had been sitting in her own poop for a while. No one bothered to clean her up. My dog was pulling so hard on her leash trying to get out of there it was breaking my heart.
- SGSarah GomezNov 22, 20255.0Great staff, kind friendly. They have great availability.
- LCLisa CarsonNov 10, 20255.0The vet and assistant were very nice and made me feel very comfortable with my dog Bo Bo who is very scared and aggressive toward strangers especially the vet. The vet took the time to help me and explained some reasons why Bo Bo was so scared and some excellent advice that could be helpful for future visits.
- LNLuvania NunezOct 8, 20255.0Very caring people. I would recommend these people. You won't be sorry.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital Mesa Stapley offer?
Banfield Pet Hospital offers a range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours they offer urgent care advice and referrals to emergency hospitals or specialty providers. Outside of hospital hours, please contact your local emergency hospital.
What are the operating hours of Banfield Pet Hospital in Mesa Stapley?
Banfield is open Monday through Saturday from 8:00 AM to 6:00 PM and Sundays from 9:00 AM to 4:00 PM. The hospital is closed on certain holidays including November 26-27, December 24-25, December 31, and January 1.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through Banfield's website or app, or by calling their main phone number at +1 480-632-2391.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care services like exams, vaccines, diagnostics, nutrition, and dental care. They are not insurance but can offer discounts on treatments. Plans automatically renew yearly unless paid in full at enrollment.
Does Banfield offer virtual veterinary care options?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby PetSmart offers pet grooming and other pet services, which can be convenient for pet owners visiting Banfield to also get grooming or supplies for their pets.
Are there convenient dining options near Banfield Pet Hospital Mesa Stapley?
Yes, McDonald's and Charleys Cheesesteaks are nearby fast food restaurants where you can grab a quick meal before or after your pet's appointment.
What shopping centers are close to Banfield Pet Hospital?
Mesa Grand Shopping Center is close by, providing various shopping, dining, and entertainment options that you and your family can enjoy when visiting Banfield Pet Hospital.