Banfield Pet Hospital

Reviews

• SD

  Saige Demian

  Feb 23, 2026
  5.0
  Best care for my dog
• AL

  Arizona Local

  Jan 20, 2026
  1.0
  It's taken 4 phone calls across two days to get a refill request and I STILL don't have my dog's meds because of this office. Yesterday I called and I was ensured that my refill request would be passed along to the Dr that evening, for approval. I asked that we also changed the script from a 30 day to a 90 day and that it be transferred to a new pharmacy indefinitely. I've called for a refill before and a transfer but for some reason they refuse to keep on the record that the refills stay with the new pharmacy of my choice. Since you pay more getting medication from the office themselves, I don't like getting them there. Skip to today, my pharmacy says they still have not received the script despite calling Banfield the day before with my request. So I call Banfield again and I'm told there are no notes on my account for a refill but they'll let my vet know and they'll get me taken care of. I called at 12:30pm and was advised that MY vet was currently on lunch until 2pm though. Confused, I just agreed and hung up. I call back at 3pm because the pharmacy still hasn't received my script from the vet and now I'm advised that MY vet was never in and AGAIN there are no notes requesting a medication refill nor is there any paperwork on anyone's desk regarding that, not even the vets. Additionally, since my dog didn't see the vet that IS there today, they cannot approve the refill request. It's literally just Proin 50mg, because my dog has spay incontinence. So now my dog will miss doses until the script is fulfilled and she's going to be sleeping in piss until whenever that is, because she cannot control herself without the meds. At this point though, I ask to speak with a manager and I'm advised that she's currently in the restroom. Some time later I get a call back from the shift lead and all they have to say is that MY vet was never there and will return tomorrow so they cannot send the script over to my pharmacy until then. No help whatsoever. These people working here are absolutely useless and incompetent. It's literally a small office within a pet store. How hard can it be to pass along a message and refill a script?
• AJ

  Alice Jenkins

  Jan 6, 2026
  3.0
  The woman at the front desk is quite rude. Idk why she is so mad but hate having to talk to her. Just seems super mean.
• AD

  Arno Doublet

  Dec 4, 2025
  1.0
  We have been going here with our lab for years. Recently she got sick and had some diarrhea. We handed her over to banfield. When they gave her back to us, she was covered in poop. They handed us some wet wipes and called it a day. This means she had been sitting in her own poop for a while. No one bothered to clean her up. My dog was pulling so hard on her leash trying to get out of there it was breaking my heart.
• SG

  Sarah Gomez

  Nov 22, 2025
  5.0
  Great staff, kind friendly. They have great availability.

Frequently Asked Questions About Banfield Pet Hospital