Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Mesa East provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
173 reviews
5 stars
121
4 stars
15
3 stars
6
2 stars
6
1 star
25
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness and care towards pets, highlighting their professionalism and thoroughness.
Communication Issues
Several reviews mentioned poor communication, particularly from front desk staff, with reports of rudeness and lack of follow-up.
Appointment Challenges
Customers frequently expressed frustration with appointment scheduling, including long wait times and last-minute cancellations.
Mixed Experiences
While some customers had positive experiences with specific veterinarians, others reported serious concerns about misdiagnoses and inadequate care.
Billing Concerns
Multiple reviews indicated issues with billing practices, including unexpected charges and dissatisfaction with the wellness plan.
- EOErin O'ConnellDec 30, 20255.0Love Dr. Fasbaugh, she and the staff are awesome. Always care about how my pet is doing. She addresses all concerns completely.
- MCMichelle CrowDec 5, 20252.0The women at the front desk who answer the phones are extremely rude and rush you off the phone. I just called today to follow up on a message I had sent to the Vet 2 days prior and have yet to hear anything back. The woman's response was that the Vet was still in surgery.. hmmm for 2 whole days that sure is a long surgery. Just because my pet isn't physically in office doesn't give you the right to rush people off the phone. We pay for the OWP and we deserve to be treated the same as in person clients. Probably going to be looking to take my pets elsewhere if this is how you continue to treat people.
- THTed HernandezNov 29, 20255.0Dr. Jenna Adair and staff provided straightforward treatment for my boy Charlie with his Allergy flare up! With much appreciation and gratitude thank you for this educational experience.
- MPMs. PinaNov 1, 20255.0After several banfield locations refused to help me with an urgent need for my dog, (not an ER worthy issue but pressing) this location was kind and caring and got him out of pain quickly. The staff gave me great advice and I'm so grateful they were able to help my dog on short notice. Thank you!!
- JOJoey OrtizSep 15, 20255.0I absolutely love this place they do a great job on communicating any issues or concerns in a very professional and courteous manner they understand that they are not pets to us that they are indeed a family member I would refer any of my friends and family to go here!!
Frequently Asked Questions About Banfield Pet Hospital
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Mesa East offer for pet health care?
Banfield Pet Hospital offers a variety of services including routine vaccinations, microchipping, dental and surgical care, preventive care clinic, nutrition advice, parasite control, spay/neuter, end of life care, and DNA testing.
What are the operating hours of Banfield Pet Hospital - Mesa East?
The hospital is open Monday, Wednesday, Thursday, and Friday from 8:00 AM to 6:00 PM, Tuesday and Saturday from 8:00 AM to 3:00 PM, and Sunday from 9:00 AM to 4:00 PM. It is closed on certain holidays.
Can I schedule an appointment online for my pet at Banfield Pet Hospital?
Yes, you can schedule an appointment online through their website or via the Banfield app available on iOS and Android.
Does Banfield Pet Hospital offer any wellness plans or preventive care packages?
Yes, Banfield offers Optimum Wellness Plans that provide annual preventive care including exams, vaccines, early diagnostic screenings, nutritional consultations, and dental care. These plans automatically renew annually.
Is veterinary care available online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and wait for a call when ready, and virtual visits for those with Optimum Wellness Plans.
Are there any pet stores or related services near Banfield Pet Hospital in Mesa?
Yes, nearby you can find PetSmart which offers pet store and pet services, and Kitty Kat Rescue which is both a pet store and community non-profit.
What shopping centers or retail stores are close to Banfield Pet Hospital - Mesa East?
Mesa Pavilions North is a nearby shopping center with various retail stores. Also close by are Harbor Freight and Paradise Appliance for additional shopping options.
If I'm visiting Banfield Pet Hospital, what dining options are available nearby?
Nearby dining options include Chuck E. Cheese's (pizza restaurant), Dozer's Grill (restaurant and bar), and The Stone House, a Korean and Asian restaurant.
What are some useful nearby services for visitors coming to Banfield Pet Hospital?
Visitors can use services like Rapid Refuel gas station, Full Circle Auto Wash, KeyMe Locksmiths, and Western Union money transfer nearby Banfield Pet Hospital.