Petco

4.4
492 reviews

About

Pet StorePet supply storePetco
Visit your Green Valley Pet Store located at 18785 S I 19 Frontage Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
18785 S I 19 Frontage Rd, Green Valley, AZ
85614, United States

Hours

Reviews

4.4
483 reviews
5 stars
330
4 stars
79
3 stars
28
2 stars
7
1 star
39

What are people saying?

AI-generated from recent customer reviews

Staff Helpfulness

Many customers praised the staff for being friendly, helpful, and knowledgeable, providing excellent service and assistance.

Customer Service Issues

Several reviews highlighted poor customer service experiences, particularly with management and grooming services, indicating a need for improvement.

Store Cleanliness

Customers noted that the store was generally clean and well-kept, contributing positively to their shopping experience.

Product Availability

While many customers appreciated the variety of products available, some expressed frustration over specific items being out of stock or misrepresented.

Grooming Services

Grooming services received mixed feedback, with some customers praising the groomers while others reported negative experiences.
  • WG
    Willie G
    6 days ago
    5.0
    No hassle exchange on my dog food after accidentally ordering the wrong protein blend
  • LO
    Lacey Ochoa
    Dec 7, 2025
    5.0
    Alex was helping us yesterday to pick some things out for my dog who had surgery. He was super helpful, patient allowed us to make sure a cone fit by letting us into the training room to have me try it on him we asked for recommendations with the pajamas size and he allowed us to use a tape measure and he helped show us where items where in the store. Thank you for hiring such a nice and helpful patient young man to your store. He is a good employee. I do hope management will see what a good kid they have working there.
  • CE
    Cindy Edgren
    Dec 7, 2025
    5.0
    Very helpful staff helped made sure I found everything I needed for my dogs. There is a wide variety of collars, harnesses, leashes, treats, food and toys. Everything I needed was there. Great store!
  • TC
    TERESITA COOK
    Nov 29, 2025
    5.0
    Iam taking care well most employees are very friendly.
  • BH
    Brandy Hill Herrera
    Nov 15, 2025
    1.0
    The manager John is very rude to customers I don't know if he means to do it or if I was the only one he's done it too on four separate occasions the two recent one was I was in the store body language everything how he talked to me he didn't want to be there and he didn't want no one in there that he thought was beneath him so the second time I called up there he pretended that the merchandise they didn't even sell and then when I asked who I was talking to he actually hung up on me very rude the rest of the people that work there are completely amazing I love the store because of those people I think he needs to be re-coached as a manager how to give respect to customers

Frequently Asked Questions About Petco

Does the Petco Sahuarita location have a vet hospital?

No, Petco Sahuarita does not have a full-service vet hospital.

Does Petco Sahuarita offer vaccinations?

Yes, Petco Sahuarita provides vaccinations.