Petco

Reviews

• BH

  Bobby Hudspeth

  Apr 11, 2026
  5.0
  Everyone is very friendly and helpful!
• EC

  Elizabeth Cavazos

  Apr 8, 2026
  5.0
  I've been going out of my way to go to pet stores and the other big name store to find everything at Petco for quite a bit less. The Deghus appreciate more 😁
• KP

  kim pastula

  Apr 5, 2026
  5.0
  Everyone was kind and helpful. Was looking for a specific cat food and the gentleman walked me to the spot and cleared the area so I could find what I needed. Customer service is always great there And they have what I need.
• JD

  James “Fit Father” D.

  Mar 29, 2026
  1.0
  The cashier was on her phone the whole time even before I was at the register. Then she scanned everything and didn't bag anything. Gave me my receipt and walked away to grab someone's online order. Then came back and saw me bagging my own items and then went back to her phone. If you have an employee they should be alert for customers and spoilage, not in the phone. This is why AI and robots will replace these types of people.
• SS

  Shaunna

  Feb 25, 2026
  1.0
  We gave petco grooming multiple chances and unfortunately this last situation is the final straw for us. We have had many issues in the past with groomers missing appointments, however after new management took over they gave us a free grooming session and assured us this issue was resolved and so far it had been ok, until this Sunday. We had a 0745 appointment and I was ill but I arranged a family member to take in my dog instead of canceling. He showed up early and waited outside past the appointment start time (he contacted me concerned no one had come out yet). Someone eventually came to the door and informed him that the groomer had not showed up for work. They encouraged him to wait a little longer while they tried to contact the groomer. He was there for a half hour and had to bang on the doors to get someone to come out and give him an update. They were unable to provide any insight and thus he left. I called with the intention to leave a message, however an associate answered and I asked to have a Manger call me once they got in (as mentioned this was not the first time), they stated one was available now, which was surprised because my family member said the response he got was very unprofessional and unorganized. Upon the manger answering the phone I could immediately tell he was annoyed with my call. He was unprofessional and honestly rude to the point I actually expressed that. He did not offer an apology or any solution. He did now know when the next groomer was coming in or if my appointment could be rescheduled. Upon explaining that the previous incident I was given a free session, his reply was "do you want me to lose my job?" I was completely taken back. He stated he would have someone call me but did not confirm my contact information until I asked him too, which he did give the wrong number. It has been multiple days and no one has contacted me. I assume he didn't pass it along because he knew this interaction did not go well. I finally today received a text message only stating to reschedule. Needless to say we have already found a new groomer and will never be returning to petco. This is your warning to go find a ma and pa shop instead, as I have way to many chances and regret it.

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