Petco Grooming

Reviews

• NW

  Nick Wahl

  Feb 17, 2026
  1.0
  I had a very disturbing experience at Petco Grooming. The groomer, I believe her name was Madison but I'm not 100% (blue hair), was extremely rude, hostile, and visibly angry from the moment we started speaking. She repeatedly pushed add-on services and would not take no for an answer. When I calmly said we just wanted the standard grooming and bath, she snapped back, “I’ve been doing this a LONG TIME, don’t argue with me, I know what I’m talking about.” The tone was aggressive and completely unprofessional. What really crossed the line was how she handled my girlfriend’s dog right in front of us. She aggressively combed him to try to prove he was matted, even though he wasn’t. It genuinely looked like she purposely hurt him just to make her point. She was also handling him roughly when “showing” his nails, jerking his paw around in a way that felt unnecessary and forceful. It did not feel like normal grooming handling. It felt angry and intentional. Watching someone treat our dog that way was upsetting and made us extremely uncomfortable. When you leave your pet somewhere, you need to feel confident they’re in calm, caring hands. That was not the energy we experienced at all. I did speak with David, the GM, afterward. He seemed genuine and concerned, which I appreciated. Hopefully they take this situation seriously and address it. Based on this experience, I would not recommend bringing your pet here.
• HH

  Hailey Hicks

  Feb 17, 2026
  1.0
  I had an extremely disappointing experience at Petco Grooming today and will never be returning. I brought in my two dogs (a Shih Tzu and a Goldendoodle) for a scheduled grooming appointment, and from the moment we walked in, the groomer, Madison, had a negative and rude attitude. Instead of asking what I wanted done, she immediately told me my Shih Tzu “needed” to be shaved down with a 10 blade because he was matted — which is simply not true. He has never been matted, has never had irritated or bruised skin, and is regularly groomed. She then began pointing out that his nails were “long and curved” and needed to be buffed when they were not overgrown at all. It felt like she was trying to upsell unnecessary services before even discussing my preferences. The situation escalated when I told her I wanted him cut with a 5 or 7 blade instead of a 10. She continued insisting he was matted and said she’s had years of experience, then came around the front counter with a metal comb to “prove it.” She aggressively tried to force the comb through the curls on his paws and dug it into his chest to make a point, which clearly hurt him. She then claimed he was trying to bite her — which is completely out of character for him, as he has never bitten anyone in his life. At that point, I decided I was not comfortable leaving my dogs in her care and left immediately. I ended up taking him to Diamonds in the Ruff Pet Grooming down the street, and the difference was night and day. They were kind, professional, asked what I wanted done, and handled him gently. He was calm the entire time and didn’t shake at all — which says everything. When I picked him up, they told me he did great, and the grooming looked amazing. This was a completely unprofessional and uncomfortable experience at Petco. I would not trust Madison with my pets.
• LM

  Leticia Medina-Roseski

  Feb 11, 2026
  5.0
  I enjoy bringing my furbaby to get her nails trimmed and buffed. I can’t do it as good as they do. It was done in about 5 minutes, as promised. My dog is a senior dog and it’s nice to bring her when I need to. They know how to care for her while getting services done. Thank you.
• RT

  Ricardo Tapia

  Dec 6, 2025
  5.0
  Daniela is amazing!!!!
• CM

  Christine McMurdy

  Nov 7, 2025
  5.0
  Jordan did a really GREAT job getting Scout clean. I could tell when I picked her up that her coat was thinner, her nails were trimmed and her teeth - which were neglected by her previous owner, were also clean. THANKS!

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