Banfield Pet Hospital® - Peoria provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
While many customers praised the staff for being friendly, helpful, and caring, there were also complaints about unprofessional behavior from some employees.
Service Efficiency
Customers reported long wait times for appointments and services, with some expressing frustration over delays and the need for better scheduling.
Care Quality
Overall, many reviews highlighted the quality of medical care provided to pets, though some customers expressed dissatisfaction with specific treatments and communication.
Pricing Concerns
Several customers mentioned feeling that prices were high or that they were upsold on services, leading to dissatisfaction with the value received.
Facility Cleanliness
The cleanliness of the facility received mixed reviews, with some customers noting it was clean while others reported unsanitary conditions.
AF
Amy Jo Fanter
Feb 17, 2026
5.0
Amazing Staff!
ST
Sherry Taylor
Jan 8, 2026
5.0
They have a fantastic team of staff and doctors. My pet was very well cared for.
it’s a great place to bring your pet.
MC
mari carrillo
Dec 24, 2025
1.0
I went to ask how much rabies shot for my puppy was and this girl with colorful braids in her hair looked at me like I was bothering them . She kept giving me a nasty look for no reason she just stared me down while the other girl there explained to me how it worked . I think I interrupted their conversation or I don’t know but I think she gave me evil eye with that stare . I’ll take my money somewhere else . She didn’t give good vibes .
RA
Robert “Bob” Anthony
Dec 13, 2020
5.0
Very friendly, great place to bring your furry friends!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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Certified March 01, 2026Yext Knowledge Graph
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