Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Peoria provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
322 reviews
5 stars
204
4 stars
51
3 stars
20
2 stars
15
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Feedback on staff is mixed; while many customers praise the friendly and helpful nature of the staff, there are several complaints about unprofessional behavior and rudeness from certain employees.
Quality of Care
Customers generally appreciate the quality of medical care provided to their pets, with specific praise for certain veterinarians, although some reviews indicate dissatisfaction with the handling of specific medical issues.
Service Efficiency
There are numerous complaints about long wait times and inefficiencies in service, particularly regarding appointment scheduling and the time taken for procedures.
Customer Experience
While many customers report positive experiences and a caring environment, there are significant concerns about customer service and communication, particularly at the front desk.
Pricing and Plans
Customers express mixed feelings about the pricing of services and wellness plans, with some finding them beneficial while others feel they are overpriced or misleading.
- BLBrittney LopezMay 30, 20251.0So unprofessional!!! Had a 10am apt got there at 10:03 waited 12 mins till someone came out just so they could tell me i was “15” mins late and couldnt take me in. Save your time and go somewhere else.
- GBGary BoydAug 10, 20224.0The workers were very helpful and nice. They even called to see how my cat was doing. I am just worried about the cost. I am spost to bring her back on Friday.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health care services does Banfield Pet Hospital offer?
Banfield Pet Hospital offers preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, microchipping, spay/neuter, DNA testing, and more.
Does Banfield provide emergency veterinary care?
No, Banfield does not provide emergency care. However, during hospital hours you can call for urgent care advice and referrals. Outside of these hours, please contact your local emergency hospital.
Can I schedule veterinary appointments online or via an app?
Yes, you can schedule appointments through Banfield's website or use their mobile app available on iOS and Android to book visits and access services like Vet Chat™.
What are the operating hours of Banfield Pet Hospital in Glendale?
Banfield Pet Hospital is open Monday and Tuesday from 7:00 AM to 4:00 PM, and Friday from 8:00 AM to 6:00 PM. It is closed on Wednesday, Thursday, Saturday, Sunday, and major holidays.
What types of appointments does Banfield offer for pets?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a pickup call, and virtual visits available through Optimum Wellness Plans® for remote care.
What is the Optimum Wellness Plan and how can I pay for it?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, and dental care, renewing every 12 months. Payment can be spread monthly via automatic payment or paid in full at enrollment.
Is Banfield Pet Hospital located near any retail or pet-related stores?
Yes, Banfield Pet Hospital is near several pet-related and retail stores including PetSmart (pet services and grooming), Ross Dress for Less (clothing and shoes), and Sally Beauty (cosmetic supplies).
What dining options are available near Banfield Pet Hospital?
Near Banfield Pet Hospital, you can find various dining options such as Subway, Carl's Jr., Firehouse Subs, and Golden Corral buffet, convenient for a meal before or after your visit.
Are there entertainment or specialty stores close to Banfield Pet Hospital?
Yes, nearby you can visit Northern Crossing - GameStop for video games and entertainment, GameStop store itself, and specialty stores like Rug Doctor for home goods.
How can nearby services like Nationwide Vision or ATI Physical Therapy complement my visit to Banfield Pet Hospital?
While visiting Banfield for your pet's health, you can conveniently access other health-related services nearby such as Nationwide Vision for eye care, and ATI Physical Therapy for physical therapy needs.