Petco

4.3
959 reviews

About

Pet StorePet supply storePetco
Visit your Flagstaff Pet Store located at 5047 East Marketplace Dr for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5047 E Marketplace Dr, Flagstaff, AZ
86004-2850, United States

Hours

Reviews

4.3
947 reviews
5 stars
570
4 stars
202
3 stars
96
2 stars
27
1 star
52

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting positive interactions during their visits.

Pricing Issues

Several reviews mentioned that prices at Petco are higher compared to competitors like PetSmart and Chewy, leading to dissatisfaction.

Store Condition

Customers noted that the store is often messy and disorganized, with some expressing concern over the care of animals in the store.

Grooming Services

Mixed feedback on grooming services, with some customers reporting poor experiences and high charges, while others praised the groomers.

Product Availability

While many found a good selection of products, some customers expressed frustration over low inventory and the unavailability of specific items.
  • LS
    Laura Summerland
    Dec 21, 2025
    1.0
    I will never set foot in another Petco after being lured in by a Facebook ad from their partner vet company, VetCo. Every other Sunday would be a good time to avoid this store because they have two long lines of potentially unvaccinated mixed dogs and cats with no waiting system to prevent infection. I waited over 45 minutes to be told that I would need to pay over $400 for Symparica Trio in order to get the “free” heartworm test advertised with purchase of Simparica Trio. I was assuming I would have to get 3 or 6, but no, a year, and the price is not at all competitive. It’s a great deal cheaper at Chewy with their upfront promotions. I exposed my dog to potentially unvaccinated animals for a fine print gimmick! Never again! I also noticed that Petco is more expensive than PetSmart. A three pack of my dog’s favorite balls, Kong Squeakair, costs $7.99. At PetSmart it costs $5.49!
  • TC
    Tyric Carr
    Dec 17, 2025
    5.0
    Very nice employees and helpful! Highly recommend
  • MH
    Meg Holliday
    Dec 6, 2025
    5.0
    Good customer service, Good selection of cat foods. Good help in the store.
  • AU
    a google user
    Nov 29, 2025
    3.0
    It's just a chain pet store, gone are the days of personal interest boutique style individualized "mom and pop" pet stores with specialties and really knowledgeable employees. As far as chains go, I prefer Petco's main competitor. It seems the other place has better pricing and a bigger selection of items, but in this crummy little town, the other place is another 7 miles further away, so I go to Petco for it's proximity convenience. It's incredibly difficult to find anyone to help me at Petco except the single register is always staffed so they have the obvious priority of getting paid, and they're always first rate at that.
  • SM
    Stacey Mcmahan
    Nov 10, 2025
    5.0
    Us full time traveling its hard to get the brand of dogfood we need. I can guarantee the any Petco anywhere in the US will carry it and this store had a small supply of Candidae brand dog food I needed . While we were there We had our dogs nails clipped and buffed. No wait for us . The groomer took her in immediately. He was gentle and knowledgeable made my dog feel comfortable as possible. Clean and organized store as all Petco stores are.

Frequently Asked Questions About Petco

Does the Petco Flagstaff location have a vet hospital?

Yes, Petco Flagstaff has a full-service vet hospital.

Does Petco Flagstaff offer vaccinations?

Yes, Petco Flagstaff provides vaccinations.