Petco

4.2
1684 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Avondale Pet Store located at 10190 W Mcdowell Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
10190 W McDowell Rd, Avondale, AZ
85392, United States

Hours

Reviews

4.2
1,675 reviews
5 stars
966
4 stars
369
3 stars
157
2 stars
49
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising friendly and helpful employees while others report rudeness and unprofessional behavior.

Product Availability

Customers appreciate the variety of pet products available, although some mention high prices compared to competitors.

Grooming Services

Grooming services receive positive remarks for quality, but there are complaints about staff professionalism and service delivery.

Store Cleanliness

While some reviews mention a clean store, others highlight issues with cleanliness and the care of animals in the store.

Veterinary Services

Veterinary services are criticized for poor communication and customer service, leading to frustration among pet owners.
  • JH
    Jordan Hernandez
    Nov 9, 2025
    1.0
    Definitely a 1 star for LIZA…. I shop here often (since it’s the closest pet store to me) and while I know what to expect when I do go here- more of a self serve, no one really around for help, and normally one cashier- tonight really exasperated the customer service altogether. I got to the register and said Hi! Do you honor the 20% off coupon online in store too and Liza rudely responds, “why”….. Well Liza- because you have it online- as I told her, “ because its online and I didn’t know if that applied in store as well”. She responded rudely again, “well then it’s online”- as in, if I’m stupid or something. I just said “Okay, well that’s what I was asking”. Next, I had asked her about a shirt and if they had it online, and she stated she didn’t know….. A few things to note here -Lack of not only product knowledge, but promotional knowledge and self awareness. Hoping she just had a bad day or maybe she’s like a better stock person, who even knows! But someone definitely needs to have a coaching conversation with her about those things or just don’t have her on the register. This was honestly easily avoidable, but overall not a great end to my night as I don’t have time for people who don’t want to do their job to the best of their ability, if they even have that ability. Have a better night Liza!
  • TT
    Tammy Thompson
    Oct 25, 2025
    1.0
    The groomer was extremely rude. I didn’t trust her with my pet so we left and went to another groomer. Very poor custome.
  • KS
    Krys S
    Oct 21, 2025
    3.0
    Employees seemed like they didn't want to be there, animals looked happy and healthy (the handful they have) but sadly way over priced these days for products
  • MR
    Marie Ree
    Oct 12, 2025
    1.0
    My service Dog got fleas there, just a handful , but handful too many! I got my do groomed that day and got her flea repellent! For a store that invites dogs I wouldn't and will not return to this store for this reason!
  • SS
    SquooshyCatboy
    Oct 9, 2025
    5.0
    Had a great time here! I had questions about the fish and it seemed like no matter what I could think of, Jade could tell me everything! I don’t make reviews, usually, but she genuinely ignited such a passion in my heart for these animals that I just had to tell others about it. She’s definitely an expert on the matter.

Frequently Asked Questions About Petco

Does the Petco Avondale location have a vet hospital?

Yes, Petco Avondale has a full-service vet hospital.

Does Petco Avondale offer vaccinations?

Yes, Petco Avondale provides vaccinations.