Petco

4.2
785 reviews

About

Pet StorePet supply store
Visit your Little Rock Pet Store located at 12801 Chenal Pkwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
12801 Chenal Pkwy, Little Rock, AR
72211-3361, United States

Hours

Reviews

4.2
780 reviews
5 stars
438
4 stars
174
3 stars
77
2 stars
41
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, with specific mentions of knowledgeable employees who provided excellent service.

Cleanliness

The store was frequently noted as clean and organized, although some reviews mentioned issues with cleanliness in specific areas.

Grooming Services

Grooming experiences were mixed, with some customers expressing satisfaction with the grooming quality, while others reported poor service and long wait times.

Product Availability

Customers appreciated the variety of products available, but some expressed frustration over stock shortages and high prices compared to competitors.

Negative Experiences

Several reviews highlighted negative experiences, including rude staff interactions and issues with product quality, particularly in the fish department.
  • AA
    Alisha
    4 days ago
    1.0
    About as expected. Employees there are nice, however Petco really gives it's animals the worst enclosures. Way too many goldfish in one tank with no where to hide. Most of their fish have no hides or any stimulation so they act pretty insane and look miserable. In typical fashion the beta fish look sad and have no space. Doesn't make sense to have shelves and shelves of miserable beta fish no one is buying when you could just have a few at a time with real enclosures and actual space to move and hide. We came in to look at their insects and almost every container of springtails and isopods was entirely dead but still up for sale for $10 - $20. Dead bugs for that much? No thanks. No air holes in most of the bug containers, and the containers with air holes had bugs that were fairing better. One of the isopod containers had fungus gnats clinging to the edge of the lid for air, the isopods weren't hiding in the soil, all on top of the soil also desperate for air. Rodents get one or two hides and a single wheel in most enclosures but no stimulation, no toys, clearly more rodents than places to sleep. The way they had the birds set up was crazy. Literally had one bird labeled as loving to scream next to a bird that was labeled with hating loud noises (yet there was empty bird enclosures right next to this where it would make more sense to keep a loud bird away from sensitive ones.) All of their birds were either miserable as well or aggressive. Again, I'm just not even surprised. This is typical for Petco but there's no reason not to report on it tbh. Go to a shelter that treats their animals better. Walked out without buying anything.
  • ES
    EDDIE STANCIL
    6 days ago
    5.0
    Great customer service
  • NW
    Nicole West
    Nov 8, 2025
    5.0
    Great place for your pets needs
  • LR
    Lex Rand
    Nov 2, 2025
    5.0
    This location has all of the great and healthy brands for Cats, that I’ve been searching for! Loads of aisles and a wall dedicated to Cats! I’m happy, my cats are happy and yours will be too.
  • MH
    Michael Hayter
    Oct 7, 2025
    4.0
    You never know what you will find hear and smell at the pet store. Today’s visit was really smelly. Someone must have had an accident and there was a cute little ferret. I wish I had enough for the cats. This little girl had a twin and Id never seen one or two. Haha.

Frequently Asked Questions About Petco

Does the Petco Little Rock location have a vet hospital?

No, Petco Little Rock does not have a full-service vet hospital.

Does Petco Little Rock offer vaccinations?

Yes, Petco Little Rock provides vaccinations.