Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Little Rock provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Banfield Pet Hospital
11400 Financial Center Pkwy, Little Rock, AR
72211, United States
Hours
Reviews
4.1
273 reviews
5 stars
187
4 stars
26
3 stars
10
2 stars
8
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; while some customers praise the friendly and caring nature of the staff, others report unprofessional behavior and lack of empathy.
Care Quality
Many customers appreciate the quality of care their pets receive, highlighting the veterinarians' expertise and compassion, though there are serious concerns about misdiagnoses and treatment plans.
Appointment Issues
Several customers experienced problems with appointment scheduling, including overbooking and miscommunication regarding appointments.
Wellness Plan Concerns
There are numerous complaints regarding the wellness plan, with customers feeling it is a scam or not worth the cost, leading to dissatisfaction with the overall value.
Follow-Up Care
Positive remarks about follow-up calls after visits indicate a commitment to ongoing care, although some customers felt their concerns were not adequately addressed.
- AJAllen Jaramillo3 days ago1.0just google them, they are about money not your pet. We had an elderly fur baby that went to them for almost 2 years. We had him in several times to look at masses and asked about cancer, all his siblings got it so we were concerned. We were told all clear and he was good. 2 days after us taking him in because of him being lethargic they said he was in pain from arthritis. 2 days later we had to put him to sleep because of a huge mass in his belly that cause huis spleen to rupture and pushed his intestine to one side. complete failure on what we considered our pets drs. Their response to this is we should have asked for xrays, so its our fault. The big rub is i still have to pay them monthly. We asked to cancel but we will still be paying them until June. I regret ever going with them.
- KOKelsie owen6 days ago1.0I booked the only appointment available today online (supposedly until January). When I arrived they said it was a computer glitch and they’re booked until Saturday (but it doesn’t show availability online). They didn’t let me know so I wasted my time and won’t be returning.
- WOwanda ortiz-giraltSep 20, 20255.0They take excellent care of my pet and know that he is more than just my pet, he is family
- CFChelsie FSep 18, 20251.0Wish I could give them zero stars. They have been charging me the past 3 months after I cancelled my membership. They were not able to help my cat in June - told me she wouldn't allow them to get any testing nor give her shots. When I call 888 number to cancel again... they tell me I owe $400 for the shots and fecal exam that THIS LOCATION SAID THEY DIDN'T DO! Make it make sense. This place is an absolute joke. Btw, I did take her to another vet who was able to perform all the things above and not nickle and dime me. #dobetter
- LHLouis HarrisSep 15, 20255.0Very professional and friendly and attractive person in detail 👌
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Little Rock offer?
Banfield Pet Hospital provides a wide range of services, including preventive care, vaccinations, dental care, spay/neuter, parasite control, nutrition advice, microchipping, and DNA testing for dogs, cats, and small animals.
What are the operating hours of Banfield Pet Hospital in Little Rock?
The hospital is open Monday through Saturday from 8:30 AM to 6:00 PM and on Sundays from 7:00 AM to 7:00 PM. It is closed on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not offer emergency care services. However, they can provide urgent care advice during hospital hours and referrals to emergency hospitals if necessary. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online for Banfield Pet Hospital in Little Rock?
Yes, appointments can be scheduled online through their website or using the Banfield app available on iOS and Android.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care package that includes comprehensive exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It is not insurance but offers discounts on treatment for abnormal conditions and automatically renews annually unless paid in full.
What payment options are available for the Optimum Wellness Plan?
You may pay for the wellness plan either by spreading payments over 12 months via automatic withdrawals from a bank account or credit card, or you can pay the full amount upfront.
What types of appointment options does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready for pickup, and Virtual Visits for Optimum Wellness Plan clients to receive care remotely.
Are there any pet-related stores near Banfield Pet Hospital in Little Rock?
Yes, PetSmart is nearby, offering pet supplies and services that can complement your veterinary care visits at Banfield.
What convenient shopping options are available near Banfield Pet Hospital for pet owners?
Aside from PetSmart, you can also visit Trader Joe's for groceries and health food, and Toys"R"Us for pet or children's toys nearby, making it easy to run multiple errands in one trip.
Are there any dining options close to Banfield Pet Hospital in Little Rock?
Yes, nearby eating spots include The Purple Cow Restaurant, a diner serving American and burger-style meals, and Starbucks for coffee and light refreshments, ideal for a meal or break before or after your pet's appointment.