Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Little Rock provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Banfield Pet Hospital
11400 Financial Center Pkwy, Little Rock, AR
72211, United States
Hours
Reviews
4.1
278 reviews
5 stars
189
4 stars
26
3 stars
10
2 stars
8
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the caring and professional nature of the veterinarians and staff, highlighting their compassion and thoroughness in pet care.
Customer Service Issues
Several reviews mentioned poor customer service experiences, including rude staff interactions, scheduling errors, and issues with billing and wellness plans.
Concerns Over Care
Multiple customers expressed dissatisfaction with the quality of care provided, citing misdiagnoses and a focus on upselling services rather than genuine pet health.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, particularly with specific veterinarians and the overall care their pets received.
- BRBradley RheaJan 6, 20265.0The staff is always kind and attentive with our pups. Dr. Streeter is amazing with her care and attention. It probably helps that everyone there loves our Inca.
- SLSherri LusterDec 31, 20255.0I love the friendly staff. My dogs get excited when we pull up in the parking lot because they are well cared for.
- SNStef'nie NesbittDec 20, 20251.0Honestly very disappointed in my experience today at this location. Beware of the very rude veterinarian assistant Alyssa, she lacked compassion and overall decency and I would never leave my dog in the care of a person like that.
- SJSheunta JohnsonDec 12, 20255.0Fantastic doctors, nurses, and staff! They are amazing!🥰😍💯
- JJJasmineNov 30, 20251.0Disappointed. Came here with my pup for some skin issues. It seemed bacterial and it was persistent. They write off as dermatitis. Doctor just talked in circles and down talked our dogs problems saying she “has seen worse”. As soon as we got there they were trying to sell us the “dog insurance” plan. We requested a skin scrape and they talk to us about doing it and they didn’t even do it. I didn’t find out until I left and realized they didn’t give us a diagnosis of our skin scrape. I said no shampoos since I was already using one and sold me $50 bottle of shampoo I could have gotten online for $20!!! I also almost got charge full price even though I was told the visit was going to be 130$ in the exam room I got upfront and almost got charged $200. Luckily I caught that and they forgot to put in my free exam coupon like we talked about in the exam room. Honestly disappointed; doctor just was just rude too; just using different diagnostic words to make it sound like she knew what she was talking about. But when I asked her to write down her medical diagnosis she just said dermatitis even though she was saying other things in the exam room. I also hate how they have to take your dog to the back even though you go in person for an exam. When they’re busy they can double book you and you wouldn’t an exam room but even if you don’t double book they still take your dog to the back so you don’t even know what’s going on. Unfortunately, they are a production team. They make most of their money just booking and pushing out clients with minimal effort or care.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Little Rock offer?
Banfield Pet Hospital provides a wide range of services, including preventive care, vaccinations, dental care, spay/neuter, parasite control, nutrition advice, microchipping, and DNA testing for dogs, cats, and small animals.
What are the operating hours of Banfield Pet Hospital in Little Rock?
The hospital is open Monday through Saturday from 8:30 AM to 6:00 PM and on Sundays from 7:00 AM to 7:00 PM. It is closed on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield does not offer emergency care services. However, they can provide urgent care advice during hospital hours and referrals to emergency hospitals if necessary. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I schedule an appointment online for Banfield Pet Hospital in Little Rock?
Yes, appointments can be scheduled online through their website or using the Banfield app available on iOS and Android.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care package that includes comprehensive exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It is not insurance but offers discounts on treatment for abnormal conditions and automatically renews annually unless paid in full.
What payment options are available for the Optimum Wellness Plan?
You may pay for the wellness plan either by spreading payments over 12 months via automatic withdrawals from a bank account or credit card, or you can pay the full amount upfront.
What types of appointment options does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready for pickup, and Virtual Visits for Optimum Wellness Plan clients to receive care remotely.
Are there any pet-related stores near Banfield Pet Hospital in Little Rock?
Yes, PetSmart is nearby, offering pet supplies and services that can complement your veterinary care visits at Banfield.
What convenient shopping options are available near Banfield Pet Hospital for pet owners?
Aside from PetSmart, you can also visit Trader Joe's for groceries and health food, and Toys"R"Us for pet or children's toys nearby, making it easy to run multiple errands in one trip.
Are there any dining options close to Banfield Pet Hospital in Little Rock?
Yes, nearby eating spots include The Purple Cow Restaurant, a diner serving American and burger-style meals, and Starbucks for coffee and light refreshments, ideal for a meal or break before or after your pet's appointment.