Just wait til you meet the humans of the Hounds’ Hideaway! We’re Pet Parents just like you, who want our babies to have a howl of a time even when we can’t be with them. Our facilities are situated on several acres and designed with your pet’s health and safety as our highest priority. Your pups will love our all-day play, individual suites, indoor and outdoor play areas, Highly Trained Humans, and technology that keeps YOU connected to them throughout their stay – whether it’s for a few hours or a few days. Hounds’ Hideaway offers boarding, daycare, full-service grooming and a DIY dog wash.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.