Petco

4.2
1398 reviews

About

Pet StorePet supply store
Visit your Fort Smith Pet Store located at 3835 Phoenix Avenue for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
3835 Phoenix Ave, Fort Smith, AR
72903-6031, United States

Hours

Reviews

4.2
1,385 reviews
5 stars
788
4 stars
318
3 stars
149
2 stars
43
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for rudeness and lack of assistance.

Staff Knowledge

Many customers appreciate the knowledgeable staff, particularly in the fish and veterinary departments, but there are instances of staff being unhelpful or dismissive.

Cleanliness and Organization

The store is generally reported as clean and well-organized, although some customers noted issues with product availability and disorganization in certain areas.

Grooming Services

Grooming services received negative feedback, with reports of poor handling of pets and unsatisfactory results.

Product Availability

Customers expressed frustration over limited stock and availability of specific items, particularly in the fish department.
  • HW
    Hugo Wilkerson
    2 days ago
    3.0
    Basic pet store. Can be pricey.
  • AP
    Amber Pierce
    Nov 9, 2025
    5.0
    Very helpful and friendly staff
  • LP
    Linda Pelton
    Nov 7, 2025
    5.0
    Clean store. Friendly staff
  • RM
    Randall e Moore
    Nov 1, 2025
    5.0
    I went the other day and got some stuff for a gako I found.its a baby and very small.im going to try and raise him.the very pretty young lady helped me find and get the stuff I need.she was very helpful verry nice and she was working none stop the whole time I was there.it was a refreshing change to be treated like a valuable customer,unlike most places in ft smith.i hope her boss notices her hard work and how she treated the customers.she deserves a raise.thank you young lady for your kindness.
  • MM
    Merri Meiburg
    Oct 8, 2025
    5.0
    Loved looking at the variety of pets available for purchase. The pets looked well cared for. Clean place.

Frequently Asked Questions About Petco

Does the Petco Fort Smith location have a vet hospital?

Yes, Petco Fort Smith has a full-service vet hospital.

Does Petco Fort Smith offer vaccinations?

Yes, Petco Fort Smith provides vaccinations.