Staff Attitude
Feedback on staff is mixed; while many customers praise their friendliness and care, others report unprofessional behavior and lack of compassion.
Veterinary Care
Several customers appreciate the thoroughness and expertise of Dr. Owens, but there are significant concerns about misdiagnoses and aggressive handling of anxious pets.
Communication Issues
Some customers experienced poor communication regarding treatment plans and pricing, leading to dissatisfaction.
Affordability
Many reviews highlight the reasonable pricing of services, although some customers felt pressured into unnecessary treatments.
Urgency and Care
There are complaints about a lack of urgency in critical situations, leading to negative outcomes for pets.