Business Details
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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Montgomery provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.7
163 reviews
5 stars
141
4 stars
10
3 stars2
2 stars2
1 star
8
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Customers consistently praised the staff for their kindness, patience, and genuine care for pets, making both pets and owners feel comfortable during visits.
Professionalism
The staff and veterinarians were frequently described as knowledgeable, professional, and efficient, providing clear communication about pet care and treatment options.
Wellness Plans
Many customers appreciated the value of the wellness plans offered, noting they provided comprehensive care at an affordable price, although some expressed concerns about the contract terms.
Customer Service
Overall, the customer service was highlighted as exceptional, with staff going above and beyond to ensure a positive experience, including follow-up calls after visits.
Appointment Scheduling Issues
Some customers reported frustrations with appointment scheduling, particularly regarding last-minute changes that conflicted with their availability.
- MOMr. OrangeOct 15, 20255.0New to town, I recently visited a local veterinarian with my very old, very temperamental dog. a loyal companion adjusting to life in our newly quiet, empty nest. I was pleasantly surprised by the team’s patience with their patient. They listened attentively, treated my geriatric roommate with professionalism and compassion, and made me feel completely at ease with their care. The clinic even followed up twice the next day to ensure he was still doing well. In short, the quality of care was more care than I expected and exactly what both of us needed
- MPMartha PiazzaSep 25, 20255.0They were very very helpful and had a lot of knowledge.
- CMConcerned Community MemberSep 20, 20255.0At Banfield at PetSmart, the check-in process for your cat is designed to be smooth and stress-free. From the moment you arrive, the staff is welcoming and attentive, ensuring that both you and your cat feel comfortable. They take the time to listen to your concerns and answer any questions you may have, which really sets a positive tone for the visit. During the examination, the vets and technicians handle your cat with care and gentleness. They are skilled at making pets feel at ease, using calm voices and soft touches. It's evident that they genuinely care about animal welfare. Throughout the process, they keep you informed about what they’re doing and why, which is reassuring. As you move towards checkout, the staff is efficient and organized, making sure that you have all the necessary information about your cat's visit and any follow-up care required. They provide clear instructions for any medications or treatments and offer helpful tips for at-home care. Overall, the experience at Banfield is marked by professionalism and compassion, making it a great place for your pet’s health needs. You leave feeling confident in the care your cat has received and with a solid plan for their continued well-being.
- MOMary OsgoodeSep 15, 20255.0Thank you Candice, Cannon, Hunter and Dr. Fuqua for today's comprehensive exam. Great staff, who really get to know our pets! The docs are awesome and I know when I drop off my puppy she will have been well treated and cared for. So grateful for my pup's wellness plan
- TDTerry DickersonSep 15, 20255.0Everyone from the techs to the vet are so knowledgeable and compassionate about your pet. They explain what all is involved In you pets care both time wise and financially, so there are few surprises when all is said and done.They have taken great care in treating both of my yorkies. The only thing that I would like to see changed, is going back to appointments Where we can be in a exam room with our pet, see what's going on and be able to talk directly to the veterinarian while in the exam room.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Montgomery?
Banfield Pet Hospital in Montgomery is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. During non-hospital hours, please contact your local emergency hospital.
What preventive health care services does Banfield offer?
Banfield offers a range of preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan and how does it work?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, dental care, and consultations. These plans auto-renew yearly and are designed to keep pets healthy but are not insurance for unpredictable conditions.
Can I access veterinary care online from Banfield?
Yes, Banfield clients with Optimum Wellness Plans can get 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through Banfield's website or directly via their scheduling link provided in their featured message and appleActionLinks.
What types of appointments does Banfield offer?
Banfield offers in-room appointments, drop-off appointments where you leave your pet and get a call when ready, and virtual visits for Optimum Wellness Plan members.
What nearby pet-related facilities can I visit along with Banfield Pet Hospital?
Nearby PetSmart offers pet grooming and retail services, making it convenient to shop for pet supplies or get grooming done along with a vet visit.
What nearby shopping options are available near Banfield Pet Hospital?
Eastchase Plaza, a nearby shopping center, offers various retail stores including Kohl's, Ross Dress for Less, and Sephora at Kohl's for fashion, beauty, and home goods.
Are there convenient medical or urgent care services near Banfield Pet Hospital?
Yes, nearby facilities include American Family Care and AFC PriMed Eastchase, which provide urgent care and family practice services, helpful for non-veterinary medical needs.