Best Friends Animal Hospital

4.8
219 reviews

About

Animal HospitalVeterinarianVeterinary PharmacyPet Vet Care Centers
Our compassionate team, at Best Friends Animal Hospital, provides top-notch veterinary care, from routine check-ups, vaccinations to state-of-the-art boarding facilities. We prioritize your pet's well-being, ensuring they're healthy, happy, and part of our extended family. Trust us with your furry friend's health and happiness.

Details

  • Requires appointmentAvailable
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Best Friends Animal Hospital
34 Hughes Rd, Madison, AL
35758, United States

Hours

Reviews

4.8
219 reviews
5 stars
200
4 stars
10
3 stars
1
2 stars
1
1 star
7

What are people saying?

AI-generated from recent customer reviews

Staff Care

Many customers praised the staff for their kindness, compassion, and thoroughness in caring for their pets.

Veterinary Expertise

Several reviews highlighted the veterinarians' knowledge and ability to diagnose and treat various conditions effectively.

Customer Experience

Customers appreciated the friendly and accommodating service, with many noting the ease of scheduling appointments and the supportive environment.

Concerns with Management

Some reviews expressed dissatisfaction with recent changes in management and the quality of care, particularly regarding the new veterinarians and corporate ownership.

Affordability

While many found the services reasonably priced, a few customers raised concerns about costs and unexpected charges.
  • BS
    Bob Stallsmith
    Dec 13, 2025
    5.0
    Great vet and staff.
  • HW
    Haley Wilborn
    Dec 10, 2025
    1.0
    If I could give this place no stars I would. This was the best place to take your pet until they sold their practice. The veterinarian my appointment was with was probably the rudest I have ever been treated in a professional atmosphere. I will never take my dog back there again. She was rude and seemed not to want the best outcome for my dog of 13 years. The vet techs and front office staff are amazing just the actual veterinarian was terrible. I was completely belittled for advocating for my dog asking for a medication that worked specifically for him in the past with the same issues. I was then told that's not the correct practice of care anymore and when I told her that her prescribed medication was not working for my dog she then replied with it just seems "YOU" are unhappy with the medications, all the while I am trying to explain that my dog won't take the medication. Absolutely the worst experience a dog parent could have.
  • JA
    Jus aintRite
    Dec 6, 2025
    5.0
    Took care of my Guy
  • DC
    Dawn Carlson
    Nov 8, 2025
    5.0
    Super impressed! I have a very vocal German shepherd and they took the time with her to get her relaxed. Very informative as we are new to the area and the south. Highly recommend
  • DD
    Debra Dostie
    Oct 8, 2025
    5.0
    Best friends animal Hospital always gives our precious Dolly, the best treatment and rolls out the red carpet for her every time. We love how they personalize our visits. They care when we are concerned and they give consolation when we are concerned. They’ve made special exceptions on their schedules just to accommodate her in our time of need. I would not trust Dolly to any other.

Frequently Asked Questions About Best Friends Animal Hospital

What services does Best Friends Animal Hospital provide for pets?

Best Friends Animal Hospital offers veterinary care including routine check-ups, vaccinations, and state-of-the-art boarding facilities to ensure pets' health and happiness.

What are the operating hours of Best Friends Animal Hospital?

The hospital is open Monday to Friday from 7:00 AM to 12:00 PM and 1:00 PM to 5:30 PM, and closed on Saturdays and Sundays.