Banfield Pet Hospital

Reviews

• WT

  Whitney Tillman

  Feb 24, 2026
  1.0
  I’ve been a Banfield client for over 10 years and have never left an unpaid balance, which is why this experience was so disappointing. At a recent visit, I was told there was a card on file and that it would be charged. Later that day, I received a call saying the card did not go through. I immediately called back, offered to pay over the phone (which they do not allow), and told them I would come by to pay in person. The office is out of my way, so this required a separate trip, but I made clear I was handling it. Despite this, I received multiple calls — including on a Saturday — and was ultimately threatened with being sent to collections over a $99 balance that was one week old, while I was literally on my way to pay it. I paid the balance in full, but the aggressive, collection-style communication toward a long-term client over such a small, newly incurred charge was unnecessary and inappropriate. Policies are one thing; discretion and customer service are another. This experience left a very bad impression, and I hope management takes a closer look at how billing follow-ups are handled.
• CL

  Cassandra Leibensperger

  Dec 2, 2025
  1.0
  We had used banfield for many years but I am so disgusted by our latest experiences. We went for a check up because our dog was limping and we thought we might be having some hip dysplasia. They did X-rays and said he just had arthritis and sent him home with some antiinflammatories. A few days later he was showing signs of knuckling. I brought him back in and Dr. hayes saw him again. He walked into the clinic and when we left he was brought out in a stretcher and dumped in my car. And I was told it was because he was having issues on the slippery floor. I insisted that there were bigger issues happening and they said he needed a neurologist. My dog couldn't even stand! I don't know what happened in the couple of hours between when he went in and when he left but they did something to seriously hurt him! We wound up going to the emergency vet instead and they said he had a massive heart murmur and some sort of cervical spine injury. Nothing was said from Banfield when we were there at either visit and they had obviously missed it at all other regular appointments. They are incredibly negligent and something isn't right with Dr. hayes. I very directly asked her if he needed to be put down or if there was something else and she just told me she didn't know and we would have to help him get outside to potty. He never stood or walked again when I picked him up. I believe she just didn't want to be stuck there later right before thanksgiving. They also didn't follow up for several days after thanksgiving to see how he was doing or anything until they got the report from emergency.
• DS

  DEBBIE SMITH

  Sep 15, 2025
  1.0
  We left Banfield about a year ago! The quality of care kept going down hill! Our five year old doodle ended up with two rotten teeth! The final straw was when the manager BOLD FACED LIED TO ME regarding talking to an employee on what he said to me over the phone, only to cover for the incompetent tech. I have NO respect for liars! (I was going to not even give a one star review, but I couldn't post unless I did.)
• EW

  Erica Waters

  Sep 13, 2025
  5.0
  We adopted our elderly cat from Forgotten Felines and had been taking her to the Carl T. Jones Banfield since we got her around 7 years ago. This past weekend (9/06/25) we had to say goodbye. From the very first visit until this last one every single person who works there has been so incredible kind, patient and understanding. My wife and I never felt unwelcome or like we were a burden. When we picked up her ashes they hugged us and told us to come back and wished us well. I have never felt so comfortable with any vet like I have them. They took such good care of us and our baby for as long as we had her. I can not recommend them enough 💜
• HW

  Harlan Worley

  Sep 10, 2025
  1.0
  They would not stay 5 minutes after closing time for me to get my dog back to them after they gave him his yearly shots. His face was swollen and his breathing was short. I called as I was on my way to the office to let them know that he was having a reaction to the shots and their reply was”WE DONT GET PAID FOR OVERTIME YOU JUST NEED TO GO TO THE ER WITH HIM. And I had only picked him up there about 40 minutes prior to the call. I WILL NEVET USE THEM AGAIN NOR WILL I RECOMMEND THEM. They only care about the money. Now they are trying to get me to pay for the contract that I canceled the day after this happened.

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