Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Hoover Galleria provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.5
195 reviews
5 stars
156
4 stars
12
3 stars
8
2 stars
5
1 star
14
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Customers consistently praised the staff's kindness and compassion, especially during difficult times, such as end-of-life decisions for pets.
Professional Staff
The veterinarians and support staff were frequently described as knowledgeable, professional, and attentive to both pets and their owners.
Mixed Experiences
While many reviews highlighted positive experiences, some customers reported issues with communication and care, leading to dissatisfaction.
Wellness Plans
The wellness plans offered by Banfield were noted as beneficial and helpful for pet owners, providing peace of mind and financial assistance.
Customer Service Issues
A few reviews mentioned poor customer service experiences, particularly at the front desk, which affected overall satisfaction.
- LRLeah Robinson5 days ago5.0I love Banfield Hoover! Such a great environment
- BOBlaine OwensOct 30, 20255.0Our family has always taken our fur babies to Banfield since we adopted our first cat seven years ago. Our second sweet baby was diagnosed with FeLV as a kitten, so we always knew the heartache of losing him early was waiting out there for us. We had him for five wonderful years and we loved him to pieces, but we eventually reached the point where we had to make the same heartbreaking decision that so many pet owners have to make for their babies. He was losing motor function in his legs and his quality of life was rapidly decreasing with every day. We took our baby to Banfield to say goodbye to him and Dr. Sheppard helped us ease him into his rest. She was absolutely wonderful during what was an extremely difficult, heartbreaking time for our family. She was kind, patient, and even leaned down to tell our sweet boy how good he had done and how much she appreciated being able to take care of him during his lifetime. She offered us hugs, condolences, and a gentle kindness that we appreciated more than we could possibly say. But her kindness didn't end there. A few days after we said goodbye to our boy, I checked the mail and saw that we had received something from Banfield with our address handwritten on the outside. It turned out to be a card from Dr. Sheppard offering her condolences again and expressing how much she knew we loved our baby and how thankful she was that we had given him the life we did. I cannot properly express how much that simple, kind gesture meant to my husband and me. It was above and beyond and was just another reaffirmation that Banfield is the right place for our babies. For her to take the time out of her day to not only send us a card with her condolences, but to send a heartfelt, handwritten note to us meant more than I can possibly say. All of the staff and doctors at Banfield have always been wonderful to us and our pets, but Dr. Sheppard will forever hold a very special place in our hearts for her kindness during such a difficult time for us. Thank you so much, Dr. Sheppard. You are a beautiful example of a veterinarian who clearly entered the field for your love of animals and wanting to help them. You are a credit to your profession and we will be forever grateful for how much you helped ease some of the pain of losing our baby.
- SRScarlett RavenSep 15, 20255.0They took great care of my two kitties.
- AAAmy AustinSep 12, 20255.0Very nice and informative staff. The wellness plan is pretty helpful too.
- CGCourtany GrammerAug 30, 20255.0I cannot say enough wonderful things about Banfield, especially Dr. Alexandria Sheppard, vet tech Mari, and the rest of the amazing team — including Nia, Suzanne, Kaitlyn, Chara, and so many others whose names we don’t always catch but who always show us the same kindness and care. Every single person at this clinic has treated our family and our three fur babies — Sam (18 years old), Garth (10 years old), and Madison Elizabeth Taylor (estimated 10 years old) — with such genuine compassion and professionalism. Sam and Garth have been with Banfield their whole lives, and Madison has been cared for here since we adopted her in 2017. Through every stage, Dr. Sheppard and Mari have gone above and beyond to make sure they receive the best care possible. Dr. Sheppard takes the time to explain everything clearly and patiently, which helps my husband and me feel confident about each step of their care. Mari is amazing — warm, kind, and attentive in a way that puts both pets and people at ease. Nia, Suzanne, Kaitlyn, and Chara are always welcoming, supportive, and thoughtful, and the rest of the staff is consistently just as wonderful. It truly feels like our pets are in the best hands with the whole Banfield team. Together, Dr. Sheppard, Mari, Nia, Suzanne, Kaitlyn, Chara, and the entire Banfield staff make an outstanding team. Wade and I are so grateful for the care, kindness, and peace of mind they’ve given us. Banfield is truly lucky to have them — and so are we!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Hoover offer?
Banfield Pet Hospital provides preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter, end of life care, microchipping, and DNA testing for pets.
What are the operating hours of Banfield Pet Hospital in Hoover?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care, but they offer urgent care advice during hospital hours and referrals if needed. For emergencies during non-business hours, please contact your local emergency hospital.
Can I receive veterinary care online from Banfield?
Yes, clients with Optimum Wellness Plans can access remote pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional and dental consultations. It automatically renews every twelve months unless paid in full.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawals or charge to a credit card, or choose to pay the full amount upfront.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits for Optimum Wellness Plan clients.
Are appointments required at Banfield Pet Hospital in Hoover?
Yes, appointments are required for visits to ensure timely and quality care for your pet.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
You can visit nearby places like PetSmart for pet supplies, Whole Foods Market for groceries, or enjoy a treat at Nothing Bundt Cakes.
How can nearby entertainment venues complement my visit to Banfield Pet Hospital?
After your pet’s appointment, you can relax at nearby comedy venues like Comedy Club Stardome or StarDome for a fun evening.
Are there nearby beauty and spa services around Banfield Pet Hospital in Hoover?
Yes, several nearby beauty and spa locations including Xceeding Beauty, Therapy by KK., and AR Salon offer great options before or after your visit to the pet hospital.