Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Decatur provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.5
203 reviews
5 stars
162
4 stars
19
3 stars
5
2 stars2
1 star
15
What are people saying?
AI-generated from recent customer reviews
Staff Quality
Many customers praised the staff for being friendly, caring, and professional, highlighting their dedication to pet care.
Service Issues
Several reviews mentioned dissatisfaction with service, particularly regarding emergency care and communication, leading to a loss of trust.
Pricing Concerns
Customers expressed concerns about high prices and the value of wellness plans, with some feeling they were not worth the cost.
Mixed Experiences
While many had positive experiences, some customers reported negative interactions and dissatisfaction with the quality of care received.
Long-term Loyalty
Despite some negative feedback, many long-term customers expressed continued satisfaction and loyalty to the veterinary services provided.
- AAAllison4 days ago5.0Would highly recommend! Staff was super sweet and very informative! They kept complimenting on my baby girl Dacy!
- ABAj BushOct 1, 20255.0Truly amazing staff! Brought my pets here for nearly 3 years before i moved away. My dog trusted them a whole lot and actually didnt hate going to the vet (surprising). If theres any vet team I could recommend it would be them :)
- CPCari PoundersSep 15, 20255.0EVERYONE is always so kind!
- APApril PelzerSep 6, 20251.0I can not believe after 7 years of taking my Jack to these ppl that when he needed them most for end of life care they refused not only that the vet was horrible to me and made the whole situation worse..luckily a wonder vet from Athens check Jack over and confirm he did in fact need to be put to rest
- SGStephanie gautreauxSep 1, 20255.0I have been using Banfield for many years, and for several of my dogs. They take great care of my fur babies and I trust them very much. Their prices are very good, especially if you're on somewhat of a budget. I highly recommend them.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Decatur?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What preventive care services are available for pets at Banfield Pet Hospital?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is the Optimum Wellness Plan offered by Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care. These plans automatically renew annually and offer discounts on treatments not covered by the plan.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals from your bank or credit card, or choose to pay the full amount upfront upon enrollment.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when they're ready, and virtual visits for Optimum Wellness Plan clients.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment through their website or use the Banfield app available on Apple and Android devices for convenient booking.
Are there any places near Banfield Pet Hospital in Decatur where I can shop for pet supplies?
Yes, PetSmart is nearby and offers pet services including grooming, making it easy to combine your pet's veterinary visits with getting supplies or grooming.
What dining options are available near Banfield Pet Hospital in Decatur?
Nearby dining options include Ninja Japanese Restaurant, Five Guys, Moe's Southwest Grill, and Pizza Hut, which are convenient for grabbing a meal before or after your visit.
Are there any convenience services near Banfield Pet Hospital for customers?
Yes, customers can find CVS Pharmacy, The Exchange Network ATM, and LibertyX Bitcoin ATM close by for easy access to pharmacy services and convenient banking.