Brand Certified
Banfield Pet Hospital
4.6(244 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
5890 Trussville Crossing Prkwy, Birmingham, AL
35235, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(205) 655-3885
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Trussville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Banfield Pet Hospital
5890 Trussville Crossing Prkwy, Birmingham, AL
35235, United States
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.6
244 reviews
5 stars
190
4 stars
30
3 stars
9
2 stars
4
1 star
11
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their friendly, professional, and caring approach towards pets and their owners.
Service Quality
Many reviews highlighted the thoroughness and attentiveness of the service provided, with several customers expressing satisfaction with the care their pets received.
Concerns with Upselling
Some customers expressed frustration with perceived upselling tactics and the wellness plan, indicating a need for clearer communication regarding services and costs.
Cleanliness Issues
A few reviews mentioned concerns about cleanliness and the condition of the facility, suggesting that improvements may be needed.
Overall Satisfaction
Despite some negative feedback, the majority of reviews reflected a strong overall satisfaction with the care and service provided.
- RRRyanFeb 24, 20265.0Thank you Brittni and dr. Jordan for doing an amazing job with loki will be here again!!!
- ATANNIE TROTTERFeb 24, 20265.0Koko has been coming since she was eight weeks now she’s almost 4 best treatment ever. From receptionist to Vet. Love these guys.
- TFTruly FlawlessFeb 8, 20265.0This was my baby "Kookie - 1yr olddog " 1st visit with them and they really made her feel like part of their family ❤️ even though she's very difficult to deal with 😆 the comfort professional and love shown to her ❤️ gave her a sense of calmness I definitely recommend here for any & all pet owners ❤️ who cares about their babies 😊 prices are very affordable for pet owners ❤️
- TSTaneishia SmithFeb 4, 20265.0Great service, Everyone was nice and my babies was happy. Thank you
- LWLia WalbergJan 19, 20265.0Dr. Mo and Marquita went out of their way to take good care of my babies and keep me informed. Super friendly and professional!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of preventive pet health care services does Banfield Pet Hospital provide?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout all stages of life.
Does Banfield Pet Hospital provide emergency care services?
Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice, and they can refer you to emergency hospitals or specialty providers.
What is included in an Optimum Wellness Plan at Banfield?
The plan includes annual head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care, and more. It automatically renews yearly unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
You can spread payments monthly through automatic withdrawal from your bank or credit card, or choose to pay in full upfront.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan members.
How can I schedule an appointment with Banfield Pet Hospital in Trussville?
You can schedule online via their website or through the Banfield app available on Apple and Android.
What are the operating hours of Banfield Pet Hospital in Trussville?
Open Monday to Thursday and Saturday from 8:00 AM to 6:00 PM, Friday 7:00 AM to 6:00 PM, and Sunday 10:00 AM to 5:00 PM.
Are there pet services nearby Banfield Pet Hospital where I can shop for pet supplies?
Yes, PetSmart and PetSmart Grooming are nearby where you can buy pet products and get grooming services for your pet.
What dining options are available near Banfield Pet Hospital in Trussville?
You can visit nearby restaurants like PhoSizzle Trusville for Vietnamese cuisine, Moe's Southwest Grill for Mexican food, and Konomi for Japanese sushi.
Are there any wellness or beauty salons near Banfield Pet Hospital in case I want to relax before or after my pet's appointment?
Yes, Oasis Day Spa & Hair Salon and ProfessioNail are nearby for beauty and spa services to help you relax around your visit.
Brand Certified Facts from Banfield Pet Hospital
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