Brand Certified
Banfield Pet Hospital
4.4(136 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
100 Colonial Dr, Alabaster, AL
35007, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(205) 663-5639
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Alabaster provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.4
136 reviews
5 stars
105
4 stars
10
3 stars
4
2 stars1
1 star
16
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their kindness, compassion, and thoroughness in caring for pets.
Veterinary Expertise
Dr. Krol and other veterinarians received high marks for their knowledge and ability to explain treatment options clearly.
Customer Service
Many reviews highlighted excellent customer service, with staff being friendly and accommodating, although some noted inconsistencies.
Pricing Concerns
Several customers expressed dissatisfaction with pricing, feeling that services were expensive and not always justified.
Mixed Experiences
While many had positive experiences, a few customers reported serious concerns regarding care quality and communication.
- KBkim browderFeb 23, 20265.0The entire staff as well as Dr. Krol is always patient, understanding, thorough, considerate of the patient and best form of treatment for said patient, As well as conscience of cost. I cannot speak highly enough of Banfield Pet Hospital in Alabaster! Wonderful, kind, and loving Doctors and staff!
- FHFrances Hodges-GlissonFeb 12, 20265.0Did a wonderful job with my Cleo!! She is acting like nothing happened after being spayed.
- KBkim BrechinFeb 6, 20265.0Absolutely loved Dr. Krol and the staff who worked with my pet. Thank you Dr Krol, Erica, Viv, Kayce, Joy and Jackie.
- ESEthan SpencerJan 20, 20265.0Alex was great! She helped me get my prescription card for my cats food. And also helped me understand why it was necessary- very helpful and kind. Thank you!
- RLRebecca LodewickJan 5, 20265.0My little pooch has always had health issues. Dr. treating him is guiding me thru the process! He's wonderful and honest!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Alabaster offer?
Banfield Pet Hospital offers a range of services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, spaying/neutering, end of life care, and DNA tests.
What are the operating hours of Banfield Pet Hospital in Alabaster?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays and major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield provide emergency veterinary care?
No, Banfield does not provide emergency care services. However, during hospital hours they can offer urgent care advice and referrals to emergency hospitals or specialty providers. Outside hospital hours, customers should contact their local emergency hospital.
Can I get veterinary care online through Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access veterinary care remotely 24/7 via Vet Chat™ on the Banfield app for general pet care advice and triage support.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care. It automatically renews annually and offers discounts for additional treatments.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via the Banfield website or app. Options include in-room visits, drop-off appointments, and virtual visits for clients with Optimum Wellness Plans.
What nearby pet-related stores can I visit when I come to Banfield Pet Hospital in Alabaster?
PetSmart, a nearby pet store and service provider, is located close to Banfield Pet Hospital, making it convenient to shop for pet supplies or services before or after your veterinary visit.
Are there dining options near Banfield Pet Hospital in Alabaster?
Yes, several dining options are nearby such as Firehouse Subs, Panera Bread, Arby's, Olive Garden, and LongHorn Steakhouse, allowing customers to enjoy a meal before or after their pet's appointment.
Where can I find beauty and wellness services near Banfield Pet Hospital in Alabaster?
Nearby you can find Beaute Nail Spa Alabaster, Ulta Beauty, Benefit Cosmetics BrowBar, and Great Clips for beauty and wellness services alongside your visit to Banfield Pet Hospital.
Is Banfield Pet Hospital in Alabaster located near any shopping centers or stores?
Yes, Banfield is near the Alabaster Promenade shopping center, as well as stores like Five Below, HomeGoods, Kay Jewelers, Best Buy, and DICK'S Sporting Goods, making it convenient to combine errands or shopping with your visit.
Brand Certified Facts from Banfield Pet Hospital
Banfield Pet Hospital partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: