Petco

4.2
802 reviews

About

Pet StorePet supply storeAquarium Shop
Visit your Anchorage Pet Store located at 8621 Old Seward Hwy for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
8621 Old Seward Hwy, Anchorage, AK
99515, United States

Hours

Reviews

4.2
790 reviews
5 stars
416
4 stars
212
3 stars
85
2 stars
27
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude or unprofessional.

Store Cleanliness

The store's cleanliness is inconsistent, with some customers noting clean and orderly conditions, while others report unsanitary conditions in animal enclosures and bathrooms.

Animal Welfare

Concerns were raised about the treatment and housing of animals, particularly regarding the sale of larger exotic birds and the conditions of live animal enclosures.

Grooming Services

Grooming services received positive feedback for efficiency and care, although there were complaints about appointment cancellations and issues with staff communication.

Product Availability

Customers appreciate the variety of products available, but there are complaints about items being out of stock or mispriced.
  • JM
    J My
    Nov 15, 2025
    2.0
    Petco on Dimond generally sucks. The app ordering is convenient which is the only reason I go back. The staff isn’t often available or helpful. Yesterday the line was 10 people long with 1 cashier. By the time I got to the register the cashier said the phone was down to get my order and called someone. They never showed. 10 min later an extremely rude backup cashier came up and told me to wait in line again. That was it. I took my things out of the pick up area and left. Worst customer service. Never enough staff
  • BM
    Brian Moten
    Nov 15, 2025
    4.0
    Great options
  • CC
    Charlene Canino
    Nov 13, 2025
    3.0
    The service wasn't the best
  • DB
    david budz
    Nov 8, 2025
    1.0
    Called and ask if let can get supplies to get her give me a quote she said she’s busy. I’ll take my 400$ somewhere else to get my son his 🦎
  • CR
    Clara Rose
    Oct 23, 2025
    1.0
    I went into this Petco, knowing exactly what I wanted and where it was in the store and I asked an employee to help me get it from behind the counter and he insisted that it wasn’t behind the counter that it was somewhere else in the store and then I needed to go find it by myself so then I asked another employee for help and he was very helpful and then the card reader wasn’t working and I was like hey can you help me with your card reader and he just stared at me and then the card reader worked, and he just stared at me and was totally rude the whole time I usually don’t leave really bad reviews but when you spend $50 somewhere and the employees can’t even be decent to you it really pisses you off go to PetSmart

Frequently Asked Questions About Petco

Does the Petco Anchorage location have a vet hospital?

Yes, Petco Anchorage has a full-service vet hospital.

Does Petco Anchorage offer vaccinations?

Yes, Petco Anchorage provides vaccinations.