Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2900 E. Grand Ave in Laramie, WY82072
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.8
343 reviews
5 stars
305
4 stars
24
3 stars3
2 stars0
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Josh, Kristi, and Shaylee.
Professionalism
Many reviews highlighted the professionalism of the staff, noting their patience and willingness to assist customers with various issues.
Mixed Experiences
While most feedback was positive, there were a few negative experiences regarding rudeness and unhelpfulness from certain staff members, particularly in handling specific customer inquiries.
Technical Assistance
Customers appreciated the thorough technical support provided, especially when setting up new devices or resolving issues.
Store Environment
The store was described as welcoming and efficient, with quick service and minimal wait times reported by several customers.
- AMAvery MoonOct 8, 20255.0Kristi Hudson was extremely helpful in the process to buy my new iPhone. She explained everything very in depth!
- GCGlen CrabtreeSep 17, 20255.0Beyond belief I need the attention to go to the young lady that was working there that afternoon. They’re on grand Avenue in Laramie, Wyoming! She is outstanding professional polite, and doesn’t make you feel at all down about your situation when purchasing a phone because you lost your other lol
- MOMitchell OlerAug 13, 20255.0Kristi was wonderful to work with, very patient given we had to wait to unlock a phone (and I’m pretty sure she went overtime to see the job done right). Overall a great experience.
- JSJonas SlonakerAug 8, 20251.0In the past, the people at this store have always been so helpful to me! But today...well, I didn't understand a message I got from Verizon about losing a discount and the person said it was MY message from Verizon and she just absolutely refused to help me. She told me to go to my verizon and figure it out myself. I'm a senior citizen (69) and I sometimes don't understand how technology works and honestly, the people in this store in the past have been so kind and patient but this young woman was really rude and mean. I want to add that there were three people working at the store that day and there were no customers there but me and they all looked like they were busy on their cell phones. I can't believe that one of them could not have helped me figure out what I needed. I had planned to ask eventually about upgrading my phone due to the loss of a discount and so A potential new business transaction was missed.
- THTim HanselmannJul 30, 20255.0More helpful then a factory store, the help hotline and definitely AI
Frequently Asked Questions About Verizon
What types of mobile devices does Russell Cellular in Laramie offer?
Russell Cellular offers a variety of mobile phones and tablets from brands like Verizon, Samsung, LG, Apple, HTC, Motorola, Nokia, and Kyocera.
Where is the Russell Cellular store located in Laramie?
The store is located at 2900 E Grand Ave, Unit 101, Laramie, WY 82070, USA.
What are the store hours for Russell Cellular in Laramie?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM. Holiday hours may vary.
Does Russell Cellular in Laramie offer in-store pickup?
Yes, Russell Cellular offers in-store pickup services for customer convenience.
What payment methods are accepted at Russell Cellular?
Russell Cellular accepts American Express, Cash, MasterCard, and Visa as payment options.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for all customers.
How can I contact Russell Cellular in Laramie?
You can reach them by phone at +1 307-399-3053 or by email at laramie.wy@russellcellular.com.
What nearby places can I visit when I shop at Russell Cellular in Laramie?
Nearby places include The Lash Room beauty salon, Corona Village Andale Rapido Mexican restaurant, and Laramie Ski & Bike for sporting goods and bicycles—great spots to visit before or after your shopping trip.
Are there any convenient services near Russell Cellular in Laramie?
Yes, nearby services include ACPE Federal Credit Union for banking needs, Sinclair Gas Station for fuel and convenience, and Kathy Mead Real Estate for property services.
What health and wellness options are available near Russell Cellular?
Nearby health services include Aaron C. Taff Dentist, Elevation Dental, Coudray Acupuncture, and Smile Doctors Orthodontics, providing a variety of medical and dental care.