Verizon

4.8
344 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2900 E. Grand Ave in Laramie, WY82072

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
2900 E Grand Ave, Laramie, WY
82070, United States

Hours

Reviews

4.8
343 reviews
5 stars
305
4 stars
24
3 stars
3
2 stars
0
1 star
11

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Josh, Kristi, and Shaylee.

Professionalism

Many reviews highlighted the professionalism of the staff, noting their patience and willingness to assist customers with various issues.

Mixed Experiences

While most feedback was positive, there were a few negative experiences regarding rudeness and unhelpfulness from certain staff members, particularly in handling specific customer inquiries.

Technical Assistance

Customers appreciated the thorough technical support provided, especially when setting up new devices or resolving issues.

Store Environment

The store was described as welcoming and efficient, with quick service and minimal wait times reported by several customers.
  • AM
    Avery Moon
    Oct 8, 2025
    5.0
    Kristi Hudson was extremely helpful in the process to buy my new iPhone. She explained everything very in depth!
  • GC
    Glen Crabtree
    Sep 17, 2025
    5.0
    Beyond belief I need the attention to go to the young lady that was working there that afternoon. They’re on grand Avenue in Laramie, Wyoming! She is outstanding professional polite, and doesn’t make you feel at all down about your situation when purchasing a phone because you lost your other lol
  • MO
    Mitchell Oler
    Aug 13, 2025
    5.0
    Kristi was wonderful to work with, very patient given we had to wait to unlock a phone (and I’m pretty sure she went overtime to see the job done right). Overall a great experience.
  • JS
    Jonas Slonaker
    Aug 8, 2025
    1.0
    In the past, the people at this store have always been so helpful to me! But today...well, I didn't understand a message I got from Verizon about losing a discount and the person said it was MY message from Verizon and she just absolutely refused to help me. She told me to go to my verizon and figure it out myself. I'm a senior citizen (69) and I sometimes don't understand how technology works and honestly, the people in this store in the past have been so kind and patient but this young woman was really rude and mean. I want to add that there were three people working at the store that day and there were no customers there but me and they all looked like they were busy on their cell phones. I can't believe that one of them could not have helped me figure out what I needed. I had planned to ask eventually about upgrading my phone due to the loss of a discount and so A potential new business transaction was missed.
  • TH
    Tim Hanselmann
    Jul 30, 2025
    5.0
    More helpful then a factory store, the help hotline and definitely AI

Frequently Asked Questions About Verizon

What types of mobile devices does Russell Cellular in Laramie offer?

Russell Cellular offers a variety of mobile phones and tablets from brands like Verizon, Samsung, LG, Apple, HTC, Motorola, Nokia, and Kyocera.

Where is the Russell Cellular store located in Laramie?

The store is located at 2900 E Grand Ave, Unit 101, Laramie, WY 82070, USA.