Verizon

Reviews

• SL

  Shawn Langeland

  Sep 27, 2025
  5.0
  So I thought I left my phone at NAPA. Went back it wasn't there. Looked outside around where I was parked with no avail. Looked around the store. Nothing asked them to call me nothing went outside asked them to call me again. Nothing. Retraced the route I took. Nothing. Went to Verizon with my laptop they helped me track it through my google account. It was last at elk lodge. Went there twice...once on my own once with some nice ladies who I thought would ask there friends if they found a phone but didn't quit work out that way. But it was nice of them to help me get back in. Looked around the whole block about 5 times. Nothing. Hindsight I believe the person who had my phone might have been in there drinking. Lol. Went back to Verizon and they retraced my phone it was on its way to Powell. We sent my phone texts made my phone ring a million times nothing. Secured my phone and added a phone number to have him call because this phone was stolen. He called it and my spouse said well when she calls you should answer her call. He did. I said sir you have my phone. Said he was going to take it to the police but he needed to head home. Ok whatever. He drove it back to me. So I do appreciate that ...But he could have made better choices! I apparently set it on the top of my car which I never do so it landed on the road. Watch where you put your phone!!!! Anyways, Thank you both for tracking my phone on 9/26/25. I will forever be grateful to you both!!!! This store rocks... The one that looks like a log cabin...😎
• JW

  Joshua Willis

  Sep 26, 2025
  5.0
  Both Russel and his manager were very helpful. They aided me in a stressful process and. I appreciate them.
• HW

  Hannah Williams

  Sep 20, 2025
  1.0
  Would put 0 stars if I could. Went there to add a phone to a plan, instead they created a separate account that we couldn’t even access because we didn’t know. Completely messed everything up to the point that we had to get LOTS of help just getting back to where we started. Then found out that with how they set us up, we would have been paying way more because they didn’t put the plan in place that we wanted. Save yourself the time and money and go to the other store in Cody.
• JS

  Jessica Staudacher

  Sep 15, 2025
  5.0
  The best customer service experience ever!! Heidi went above and beyond to help get me set up with a new phone after mine broke. She stayed late after closing to help get my new phone updated. She was just so nice through the lengthy process of calling customer service to getting promo codes to work to save me money and during long updates!! I highly recommend going in to see Heidi! Thank you so much for your help tonight!!
• TH

  Tina Hardesty

  Sep 14, 2025
  5.0
  We had a very friendly and helpful experience?

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