Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Vienna, WV location.
Many customers praised the staff for being friendly, helpful, and knowledgeable, with several employees highlighted for going above and beyond.
Inconsistency
There were mixed reviews regarding service quality, with some customers experiencing poor service and feeling rushed or ignored.
Product Knowledge
While some staff were noted for their expertise, others were criticized for lacking in-depth knowledge about products and services.
Long Wait Times
Several reviews mentioned long wait times and understaffing, particularly during busy periods.
Sales Practices
Some customers expressed dissatisfaction with perceived misleading sales practices and issues with pricing transparency.
SS
Sabrina
4 days ago
5.0
Did a great job making it quick and easy for me to get a phone I love
SJ
Sara Jarrell
Feb 19, 2026
5.0
Maria was wonderful, very professional, kind, and fast. She got us all taken care of in no time made the process stress free for us. Thank you Maria!
DV
D Veach
Feb 12, 2026
5.0
Dylan was fantasticand very knowledgeable and courteous. We would use him again. Thank you so much- please give him a raise.
He talked me into buying a new phone for my wife, he did a great job. My wife is very happy and hopefully she will reward me.
JI
Jason Isaacs
Feb 11, 2026
5.0
My experience at the Verizon store recently was great. Andrew did a marvelous job assisting me. He is a competent professional and does a great job.
SB
Sarah Bell
Feb 7, 2026
5.0
Andrew went above and beyond to help us upgrade our phones. He was very patient with all of our questions and helped us get the best possible deals for our plan. He offered his help in multiple areas of the process and made the process seamless and smooth. He was very thorough and clear. Verizon at Grand Central has a gem of an employee in Andrew - we are so appreciative of him and his willingness to help us out.