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Verizon

4.0
(244 reviews)

Business Details

(304) 588-0608
https://www.yourwirelessinc.com/locations/

About

Cell Phone Store
Verizon Authorized Retailer – Your Wireless provides the best Verizon store experience and customer service. Shop smartphones, iPhone, iPad, tablets, Apple Watch, Fios, unlimited wireless plans, monthly discounts and more at our Vienna, WV location.

Location

Verizon
802 Grand Central Mall, Vienna, WV
26105, United States

Hours

Reviews

4.0
244 reviews
5 stars
140
4 stars
38
3 stars
19
2 stars
12
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with several employees highlighted for going above and beyond.

Inconsistency

There were mixed reviews regarding service quality, with some customers experiencing poor service and feeling rushed or ignored.

Product Knowledge

While some staff were noted for their expertise, others were criticized for lacking in-depth knowledge about products and services.

Long Wait Times

Several reviews mentioned long wait times and understaffing, particularly during busy periods.

Sales Practices

Some customers expressed dissatisfaction with perceived misleading sales practices and issues with pricing transparency.
  • SS
    Sabrina
    4 days ago
    5.0
    Did a great job making it quick and easy for me to get a phone I love
  • SJ
    Sara Jarrell
    Feb 19, 2026
    5.0
    Maria was wonderful, very professional, kind, and fast. She got us all taken care of in no time made the process stress free for us. Thank you Maria!
  • DV
    D Veach
    Feb 12, 2026
    5.0
    Dylan was fantasticand very knowledgeable and courteous. We would use him again. Thank you so much- please give him a raise. He talked me into buying a new phone for my wife, he did a great job. My wife is very happy and hopefully she will reward me.
  • JI
    Jason Isaacs
    Feb 11, 2026
    5.0
    My experience at the Verizon store recently was great. Andrew did a marvelous job assisting me. He is a competent professional and does a great job.
  • SB
    Sarah Bell
    Feb 7, 2026
    5.0
    Andrew went above and beyond to help us upgrade our phones. He was very patient with all of our questions and helped us get the best possible deals for our plan. He offered his help in multiple areas of the process and made the process seamless and smooth. He was very thorough and clear. Verizon at Grand Central has a gem of an employee in Andrew - we are so appreciative of him and his willingness to help us out.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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