Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 38 Joshua M. Freeman Blvd in Ranson, WV 25438
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
200 reviews
5 stars
162
4 stars
8
3 stars3
2 stars
4
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly Amber, Zane, and Joel, for their exceptional service, knowledge, and patience.
Store Management
Several reviews highlighted issues with management, including unresponsiveness and lack of support during customer transactions.
Store Conditions
Customers reported unsanitary conditions in the store, including cleanliness issues and a lack of inventory.
Fees and Charges
Multiple reviews mentioned unexpected fees and charges, leading to dissatisfaction and perceptions of deceptive practices.
Accessibility Issues
Customers experienced problems with store hours and accessibility, including being closed during business hours and long wait times.
- BBBrittany4 days ago5.0I have to say the store and the managers are one of a kind. Solve my problem in 30 minutes maybe 45 minutes at the most, Daniel has great customer service. Thank you again so much for all of your help. Definitely gained me as a lifetime Verizon customer.
- BBBill Berndt5 days ago5.0My family and I wanted to switch our cell service to Verizon, so we visited Russell Cellular in Ranson, WV.. We were extremely pleased to be assisted by Daniel throughout the process. We not only have new cell service with Verizon, but we had an enjoyable time doing so. Special shout out to Shawn as well for his leadership.
- KMKyle MinkOct 31, 20251.0Went to the store to get a free upgrade offered on my account. Store would not honor it because according the the store manager they are a "3rd party". Would not recommend coming here. I want to add that I was told the store wouldn't honor the deal after I declined getting a samsung watch or iPad and the store employee called the store manager telling them they were not able to get me to buy the additional devices.
- JSJoe SchlotterbeckSep 5, 20255.0Miss Amber was knowledgeable, considerate n fast! Fixed me right up!
- JSJames ShieldsAug 1, 20255.0The representative who helped me with my phone purchase (Amber) was exceptional and I’m so glad it was her that helped me. Top notch customer service, attentive, pleasant and professional…Amber did an amazing job for me and everyone that was there. She’s truly a great asset to the company (make sure you take good care of her or someone else will!). Would recommend that Amber be YOUR rep when you’re there! Thank you Amber!
Frequently Asked Questions About Verizon
What is the location and address of the Verizon store in Ranson, WV?
The Verizon store is located at 38 Joshua M Freeman Blvd, Ste #100, Ranson, WV 25438.
What are the operating hours of the Verizon store in Ranson?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What brands of mobile devices and accessories does the Verizon store offer?
The store offers devices and accessories from Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
What payment options are accepted at the Verizon store?
Payment options include American Express, Cash, Discover, MasterCard, and Visa.
Does the Verizon store offer in-store pickup or delivery services?
In-store pickup is available; however, delivery services are not offered.
How can customers schedule appointments or service at the Verizon store?
Customers can schedule via the My Verizon app or by visiting the store's quick link URL for scheduling.
Is the Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Little Caesars Pizza, El Pollon, Five Guys, Andy's Pizza/Inferno Brewery, McDonald's, Bob Evans, El Ranchero, Chick-fil-A, Baskin-Robbins, Dunkin', John's Cafe & Grill, Quiznos, and Panera Bread.
Are there other mobile phone stores near the Verizon store in Ranson?
Yes, nearby mobile phone stores include Russell Cellular, The Wireless Center Verizon Authorized Retailer, and the AT&T Store.
What other types of stores can I find near the Verizon store for convenience shopping?
Nearby convenience and retail stores include Rite Aid, Dollar Tree, City National Bank, and Walgreens Photo for pharmacy and photo services.