Geek Squad

Reviews

• KN

  Karthik N

  Aug 18, 2025
  1.0
  Review from Apr 2023 experience for a backup camera installation. The auto tech (a young female in her 20s) wasn't listening at all and ended up with a shoddy job on my car. As it turned out that I paid for the job that's unfinished and service rescheduled. All she had to do was to listen to me (use proven installation method on YouTube video and after her many failed attempt), but she was hell bent on doing the way she wanted it. After an arduous 3.25hrs with multiple calls to her peers and video chat she hooked up wires, cut wires at zillion places drilling my car boot without my consent. The backup camera didn't work right outside the geek squad garage after a minute of working. I took a refund on this service. Plus she first ripped me overcharging and after I questioned her she budged and called up her manager and billed me a right one again. Thank God I didn't book for remote ignition service too. I wasted 5.25 hrs of my appointment and money.
• DF

  Daniel Fournier

  Jul 14, 2025
  1.0
  These people are straight up incompetent. They gave my phone away to someone else. Be careful
• KG

  K Gabriel

  Jun 28, 2025
  1.0
  Told me they couldn’t fix my laptop after waiting two hours because they didn’t know the brand, even though I told them the brand three times.
• PH

  Patricia Harman

  Mar 12, 2020
  1.0
  I couldn't figure out how to make an appointment with Geek Squad on line, called local number, waited on hold 30 minutes...still they didn't pick up. Tried again, still no pick up. Called Best Buy 844 number and got a guy with strong accent who wanted to support me on line and when I said no, I just want an appointment in the store he said he couldn't help with that, probably because he was 10,000 miles away and then the line went dead. :(

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