Geek Squad

3.8
19 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
276 Retail Commons Pkwy, Martinsburg, WV
25403, United States

Hours

Reviews

3.8
19 reviews
5 stars
11
4 stars
3
3 stars
0
2 stars
0
1 star
5
  • DH
    David Holmes
    Jul 5, 2021
    1.0
    We had to be on their previous list !
  • JS
    Jason Strahin
    Feb 2, 2019
    4.0
    We have online Geek support. Would have been 5 stars if I had reached Sierra and Kumar the first time. A big high five to Alexander Z as well from the day before. This company has a convoluted database in which your account gets split into every phone number, email or physical address; My wife and I have moved in the last 2 years. Alexander figured this out and worked for over an hour to consolidate the information and update it properly. We purchased a top of the line computer that was on sale at the end of last year for my wife's home office. Her Nursing software requires 2 screens, we chose 23" Dell also on a massive sale. Total cost with antivirus, tech support and Microsoft productivity suite $1,356.13. The sales associate claimed he had updated our information, guess not everybody at Bestbuy has completed their computer system training. He also said Mcafee when referring to the antivirus, it is Webroot. In summary, just like every large corporation, Geeksquad has some top of the line employees with superior customer service skills and will stick with you until your problem is fully resolved and there are a few impatient ones that end up wasting their time and yours. In the end I highly recommend the Geeksquad service plan, make a call help them log in and watch the magic happen.
  • BI
    Barbara Ingersoll
    Dec 18, 2018
    5.0
    Have used Geek Squad for a couple of years. Far superior to any IT experts we've ever used: fast, efficient, knowledgeable, amazingly patient and non-condescending with neophytes and non-techies - no "geek speak." Very reasonable price for an excellent service!

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Martinsburg offer?

Geek Squad provides tech repair, setup, and support services, including cell phone and computer repair, data recovery, and appliance repair. You can schedule service in store or online.

What are the operating hours of Geek Squad at 276 Retail Commons Pkwy?

Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.