We have online Geek support. Would have been 5 stars if I had reached Sierra and Kumar the first time. A big high five to Alexander Z as well from the day before. This company has a convoluted database in which your account gets split into every phone number, email or physical address; My wife and I have moved in the last 2 years. Alexander figured this out and worked for over an hour to consolidate the information and update it properly.
We purchased a top of the line computer that was on sale at the end of last year for my wife's home office. Her Nursing software requires 2 screens, we chose 23" Dell also on a massive sale. Total cost with antivirus, tech support and Microsoft productivity suite $1,356.13.
The sales associate claimed he had updated our information, guess not everybody at Bestbuy has completed their computer system training. He also said Mcafee when referring to the antivirus, it is Webroot.
In summary, just like every large corporation, Geeksquad has some top of the line employees with superior customer service skills and will stick with you until your problem is fully resolved and there are a few impatient ones that end up wasting their time and yours. In the end I highly recommend the Geeksquad service plan, make a call help them log in and watch the magic happen.
BI
Barbara Ingersoll
Dec 18, 2018
5.0
Have used Geek Squad for a couple of years. Far superior to any IT experts we've ever used: fast, efficient, knowledgeable, amazingly patient and non-condescending with neophytes and non-techies - no "geek speak." Very reasonable price for an excellent service!
What services does Geek Squad at Best Buy in Martinsburg offer?
Geek Squad provides tech repair, setup, and support services, including cell phone and computer repair, data recovery, and appliance repair. You can schedule service in store or online.
What are the operating hours of Geek Squad at 276 Retail Commons Pkwy?
Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
How can I contact Geek Squad in Martinsburg?
You can contact Geek Squad at Martinsburg by calling +1 304-262-5538.
Where is Geek Squad located in Martinsburg?
Geek Squad is located at 276 Retail Commons Parkway, Martinsburg, WV 25403, United States.
Can I schedule Geek Squad services online for the Martinsburg location?
Yes, you can schedule Geek Squad tech repair, setup, and support services online through their official website.
Are there any electronics or appliance stores near Geek Squad in Martinsburg?
Yes, Best Buy is located nearby and offers electronics and appliances, making it convenient to visit both stores during your shopping trip.
What other mobile phone stores are near Geek Squad in Martinsburg?
Nearby mobile phone stores include another Geek Squad location and the AT&T Store, providing options for phone purchases and services.
What shopping centers are close to the Geek Squad Martinsburg location?
The Commons Shopping Center and The Commons plaza are nearby, offering a variety of shopping and dining options you can explore before or after your visit.
Are there any beauty supply stores near Geek Squad at Martinsburg?
Yes, nearby beauty supply stores include Sally Beauty, Ulta Beauty, and Bath & Body Works for cosmetics and hair care products.
What recreational or travel services are accessible near Geek Squad Martinsburg?
You can find travel services at AAA Martinsburg Insurance and Member Services and AAA East Central nearby, plus Sleepy Creek Lake for outdoor recreation.