Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
1,603 reviews
5 stars
846
4 stars
395
3 stars
198
2 stars
49
1 star
115
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some staff being described as helpful and knowledgeable, while others were reported as rude or unresponsive.
Product Availability
Customers noted issues with product availability and selection, with some items being out of stock or not found, leading to frustration.
Store Experience
The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others found it lacking in staff presence and assistance.
Geek Squad Performance
The Geek Squad received praise for their efficiency and helpfulness in resolving technical issues, although some customers reported dissatisfaction with service quality.
Pricing Concerns
Several reviews mentioned high prices for certain items, leading customers to seek alternatives or express dissatisfaction with perceived value.
- TETerri EvansNov 14, 20255.0Geek Squad helped me immediately when my computer would not turn on
- TJTee JayNov 2, 20251.0Visit the Winchester or Hagerstown to experience the superior service and efficiency that is lacking at the Martinsburg Best Buy location. Unfortunately, my recent visit to the Martinsburg store was extremely disappointing and horrible! Despite attempting to locate a sales associate, I was unable to receive assistance and had to inquire with the cashier regarding the inclusion of a charger with the $200 Apple iPods. The cashier assured me that the charger was included; however, upon arriving home 30 minutes drive later, I discovered that the charger was not provided, even beneath the packaging. I attempted to contact a manager at the store but was redirected to a call center that refused to transfer my call to the actual store. Due to my schedule, I will be unable to return to the store until next week. This level of service is unacceptable, and I expect more from Best Buy. After resolving the charger issue, I will no longer utilize the Martinsburg store and instead opt for the Winchester location, where I have consistently received exceptional service and assistance from knowledgeable sales associates with no product issue. Do Better Martinsburg!
- JWJ M (WordFlyer)Nov 1, 20252.0Poor selection, hard to find assistance. Unfortunately the only place in town to get some things without online shopping.
- JIJane IshmanOct 31, 20255.0Greeted as entered the store. Very helpful associate from Geek Sqad helped me with my laptop issues.
- CLChris LOct 16, 20251.0Unfortunately this would have been at least a 3 star review but even corporate couldn't help with my troubles today. I tried using the app to preorder a game to get a bonus and it didn't work along with the employee not being able to help. The employee said there would be plenty of bonuses for the game and when I went to get my copy there weren't. Please inform your employees to be more knowledgeable or even get a manager to relay the message if they don't know. I may give this store another chance but not for awhile. If the owner sees this and can make 2025 any better I will delete this and make a new review.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Martinsburg, WV?
Best Buy in Martinsburg offers TVs, computers, appliances, cameras, home electronics, and more, along with expert advice and Geek Squad support.
What are the store hours for Best Buy at 276 Retail Commons Pkwy?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Martinsburg offer curbside pickup service?
Currently, Best Buy Martinsburg does not offer curbside pickup, but it does provide same-day in-store pickup.
Can I get my electronics repaired at Best Buy Martinsburg?
Yes, Best Buy Martinsburg offers service and repair through Geek Squad support.
What payment methods are accepted at Best Buy Martinsburg?
Best Buy Martinsburg accepts debit cards and checks and does not require cash-only payments.
Is there an electronics recycling program at Best Buy Martinsburg?
Yes, Best Buy Martinsburg offers electronics recycling services.
What nearby stores can I visit along with Best Buy at Retail Commons Pkwy?
Nearby stores include Spirit Halloween, Sally Beauty, AT&T Store, Staples, and Five Below, providing a variety of shopping options from costumes to office supplies.
Are there any nearby beauty and cosmetic stores near Best Buy Martinsburg?
Yes, nearby beauty and cosmetic stores include Sally Beauty, Ulta Beauty, Benefit Cosmetics BrowBar, and Bath & Body Works, perfect for beauty and hair supply needs.
Where can I find nearby dining options after shopping at Best Buy Martinsburg?
Nearby dining options include Just In Time Seafood and sweetFrog Premium Frozen Yogurt, great for a meal or dessert after shopping.
What is the phone number and website for Best Buy Martinsburg?
You can reach Best Buy Martinsburg by phone at +1 304-262-5538 or visit their website at https://stores.bestbuy.com/wv/martinsburg/276-retail-commons-pkwy-1528.html/?ref=NS&loc=ns100.