Geek Squad

Reviews

• CC

  chris clendenin

  Apr 16, 2026
  1.0
  Was lied to multiple times, can't call and speak to anyone. Customer service via chat will only disconnect or just simply not respond when you try to check the status. It was sent for repair, but returned to store multiple times because they chose not call me like I was told they would. Charged me for the repair. The employee lied to me stating the bad ram was replaced. When i asked for proof, he back tracked amd just blamed the service center. I'd rather throw my laptop away I just bought a few months ago then ever deal with them again. They also scratched my laptop and tried to hide it with a sticker.
• JL

  Jennifer Lewis

  Mar 31, 2026
  1.0
  Never again! I paid an extra $40-50 for protection on a Lenovo tablet I purchased as a Christmas gift. The screen broke and I took it in for repair. I was told it had to be sent off to Lenovo for 2-3 weeks. So disappointing to tell my son, when he was hoping for an exchange or a couple of days repair, at worst. So boom, I get a text about a week later saying it was unrepairable and to come in to pick out another tablet. I go in, thinking it is just a simple exchange, but no, I get a store credit for the $96 I paid on Christmas Eve. The tablet is now $149 on the shelf, but they swear they don't have it.
• TR

  Tyler Rodgers

  Jan 7, 2026
  1.0
  Was told going to be only a hour wait to get my charging port fix by the nerds. Been here 7.5 hours and counting. They don’t seem too competent
• RL

  Rick Loos

  Aug 4, 2020
  4.0
  Slow service but adequate
• AB

  Albert Biggs

  Dec 14, 2018
  1.0
  After paying extra for complete Geek squad protection for 2 years (despite the numerous horror stories I had read) covering any mechanical failures of my newly purchased optoma hd142x projector, I experienced issues. After speaking & confirming coverage with best buy customer service, I drove over an hr to my closest store. After waiting around over an hour, I was denied service at Best buy in Charleston, WV. I was told that my service was cancelled when it absolutely was not. After driving back home over an hr away ( 2hrs+ & $5 in tolls), I contacted Best buy CS AGAIN. Was ONCE AGAIN TOLD BY A SUPERVISOR I WITHOUT A DOUBT WAS COVERED on a recorded line. ( which I informed the agent of.) Once again I called Charleston, WV Best buy only to be berated by a geek squad "manager". I was put on hold for almost 2 hrs, then while trying to explain to her what I have been through and that I was told if there were any questions for her to contact CS, SHE HUNG UP ON ME!!!!! The WORST customer service I have EVER EXPERIENCED IN MY LIFE. Beyond rude, unhelpful, belittling & confrontational. I feel totally helpless & swindled. My family and I have spent THOUSANDS of dollars on Microsoft Surfaces, 2 1080p projectors, 5 tablets, galaxy s5 (at retail of $750) unlocked galaxy note 8 ( at retail of $900) 3 Surface keyboards at $149 each, 2 active (shutter) 3d glasses, to mention a few. We have a best buy CC. I have never been so disappointed & screwed by a company we have been so loyal to. Thia has to be fixed or I will be forced to take any and all action possible to get this travesty resolved.

Frequently Asked Questions About Geek Squad