Geek Squad

Reviews

• TR

  Tyler Rodgers

  Jan 7, 2026
  1.0
  Was told going to be only a hour wait to get my charging port fix by the nerds. Been here 7.5 hours and counting. They don’t seem too competent
• JM

  Jermel Myers

  Sep 18, 2025
  1.0
  Can’t nobody tell you why you have AppleCare + if you are paying the best buy total membership. No body knows what I will be missing out on if I do not pay the $8.99 per month. All they can say is that it is a perc of having the Best Buy membership and continue to say I need to call  to get information on what I need it for. Do I need it in addition with the Best Buy membership? If so I need to know what will it do that geek squad services will not do for me.
• RL

  Rick Loos

  Aug 4, 2020
  4.0
  Slow service but adequate
• LA

  levi atkins

  Jun 24, 2020
  2.0
  Stuck up
• AB

  Albert Biggs

  Dec 14, 2018
  1.0
  After paying extra for complete Geek squad protection for 2 years (despite the numerous horror stories I had read) covering any mechanical failures of my newly purchased optoma hd142x projector, I experienced issues. After speaking & confirming coverage with best buy customer service, I drove over an hr to my closest store. After waiting around over an hour, I was denied service at Best buy in Charleston, WV. I was told that my service was cancelled when it absolutely was not. After driving back home over an hr away ( 2hrs+ & $5 in tolls), I contacted Best buy CS AGAIN. Was ONCE AGAIN TOLD BY A SUPERVISOR I WITHOUT A DOUBT WAS COVERED on a recorded line. ( which I informed the agent of.) Once again I called Charleston, WV Best buy only to be berated by a geek squad "manager". I was put on hold for almost 2 hrs, then while trying to explain to her what I have been through and that I was told if there were any questions for her to contact CS, SHE HUNG UP ON ME!!!!! The WORST customer service I have EVER EXPERIENCED IN MY LIFE. Beyond rude, unhelpful, belittling & confrontational. I feel totally helpless & swindled. My family and I have spent THOUSANDS of dollars on Microsoft Surfaces, 2 1080p projectors, 5 tablets, galaxy s5 (at retail of $750) unlocked galaxy note 8 ( at retail of $900) 3 Surface keyboards at $149 each, 2 active (shutter) 3d glasses, to mention a few. We have a best buy CC. I have never been so disappointed & screwed by a company we have been so loyal to. Thia has to be fixed or I will be forced to take any and all action possible to get this travesty resolved.

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