Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,061 reviews
5 stars
1,089
4 stars
543
3 stars
211
2 stars
89
1 star
129
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude employees and long wait times for assistance.
Product Availability
Customers expressed frustration over stock issues, with several noting that items displayed in-store were not available for purchase.
Geek Squad Experience
Experiences with Geek Squad varied widely, with some customers praising the service while others reported dissatisfaction with the support and communication.
Store Environment
The store is generally described as clean and well-organized, with a good selection of products, although some customers found it difficult to get help when needed.
Communication Issues
Many customers complained about the inability to reach the store via phone, citing long wait times and unhelpful automated systems.
- MHMeghan Hudson2 days ago1.0Worst customer service experience with geek squad. No way to get a hold of management without a return visit.
- JJJohnnyNov 14, 20251.0Staff didn't seem to know much and weren't friendly or helpful at all. They should hire people who at least ACT like they care
- BPBuck ParkerNov 7, 20254.0Kinda low on stock for certain items. (i.e. Alexa plugs) never more than 2 on the shelf. They need to up the reorder point on items like this. I needed 6!
- MCMark CookNov 3, 20251.0If the best you can do is to have people standing around that are rude and don’t know product then just shut down your store and go online. Nothing worse than dealing with untrained and less than knowledgeable sales people!
- CAChristopher AmosOct 30, 20251.0Geek Squad is absolute garbage. We have had two lousy experiences with them in a row. They don’t show up as scheduled, they cancel your appointment after you paid, and they don’t get back to you timely with estimates. No more of this shit. We will never use Geek Squad or Best Buy again.
Frequently Asked Questions About Best Buy
What types of products can I find at Best Buy in Charleston, WV?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Charleston.
What are the store hours for Best Buy in Charleston?
Best Buy Charleston is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Charleston offer curbside pickup services?
Yes, Best Buy Charleston provides curbside pickup services for customer convenience.
Can I get Geek Squad support at Best Buy Charleston?
Yes, Geek Squad support is available at Best Buy Charleston to help with your tech needs.
Does Best Buy Charleston provide electronics recycling services?
Yes, Best Buy Charleston offers electronics recycling services.
What payment methods are accepted at Best Buy Charleston?
Best Buy Charleston accepts debit cards, checks, and does not require cash-only payments.
Where is Best Buy Charleston located?
Best Buy Charleston is located at 39 Rhl Blvd, Charleston, WV 25309, USA.
Are there any dining options near Best Buy Charleston?
Yes, nearby dining options include IHOP for breakfast and brunch, China Gourmet for Chinese cuisine, Hibachi Japanese Steakhouse for sushi and steak, UNO Pizzeria & Grill for pizza, and Creperi Cafe for Greek food.
What nearby places can I visit before or after shopping at Best Buy Charleston?
Near Best Buy Charleston, you can visit The Board Room - South Charleston for a cafe or comic books, HOTWORX fitness studio for a workout, or Spencer's for t-shirts and gifts.
Is there a coffee shop near Best Buy Charleston where I can relax?
Yes, Starbucks, a coffee shop, is located near Best Buy Charleston where you can enjoy coffee before or after your visit.