Geek Squad

Reviews

• CC

  Christina

  Oct 21, 2025
  1.0
  14 month old washer. We have the total Best Buy coverage. Called the geek squad on what is the local number- but not. You are talking to someone in a foreign country. Was asked for 79.99$ fee. Was told they’d call in 24 hours — no calls. No show. No nothing. Called to cancel and get a refund. This took an act of congress. Worst service ever. Still working on this 1 year old washer -Maytag. May just junk it but something else and never get one at Best Buy again. I don’t feel the Best Buy total coverage is worth a dime.
• JM

  Jeremy Martin

  Jan 21, 2023
  1.0
  Geek squad manager “shane” is useless and needs fired. Said he wasn’t there and knows nothing about the situation. We’ve drove 40 minutes from greenup ky 4 times to have the phone repaired and had scheduled 3 times out of the 4. Today, which was the 4th time, they said they sent the part back when the other manager had given us a receipt and scheduled date to come back the time before. So fed up with the geek squad, completely unorganized, unprofessional, and the manager likes to put his hand up and make nice face gestures at unhappy customers lol
• JR

  Jean Robinette

  Jul 27, 2018
  5.0
  This Geek Squad is very well organized and efficient. Members are pleasant and eager to assist you.
• OP

  Oscar Penate

  Apr 20, 2018
  1.0
  Worthless & incompetent service.

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