Verizon

Reviews

• SN

  Stephanie Nichols

  Nov 18, 2025
  1.0
  I had FOUR extremely frustrating experiences at this location last week, and I feel compelled to share what happened so others don’t go through the same thing. I was not told upfront that this is a third-party Verizon retailer and not a corporate Verizon store. Had I known, I would have gone elsewhere—because the lack of transparency here ended up costing me both time and unnecessary stress. I was told the phone, watch and certain accessories were “free,” only to later discover that wasn’t accurate. I was told I would only be charged for sales tax on the two devices — that was NOT the case. When I attempted to return the accessories — two of which didn’t work—I was initially told one refund amount, then given a much lower amount when they actually processed the return. I was told there was a restocking fee, but that the fee wasn’t on the retail price of the items. In addition, fees that had originally been waived were suddenly added back in without any prior explanation. I was charged “Ready Set Up and Go” fees and SIM card activation fees for both devices, even though these services were not performed and I was never notified that they would be reapplied during the return process. The information I received changed multiple times, and it felt extremely misleading. Once this store took my trade-in phone, I was told it had already been sent out within an hour, leaving me with no ability to dispute the charges or the process. They credited my account for the trade-in, but this was also not disclosed beforehand. This added to the overall feeling of being trapped in a situation where there was no accountability. To try to resolve this, I attempted to contact the district manager at the number listed in the owner responses. For THREE DAYS IN A ROW, the call went straight to voicemail, and his voicemail box has been full each time—making it impossible to leave a message or receive a call back. That alone speaks volumes about the level of customer service. After reading other recent reviews, it’s clear my experience is not an isolated incident. There seems to be a pattern here of upselling, inconsistent information, unexpected fees, and difficulty obtaining straightforward refunds. I will not return to this location, and I strongly recommend that anyone needing Verizon service go to an official corporate Verizon store — like the one on Burleigh — instead of this third-party retailer. Consumers deserve honesty, transparency, and clear communication—not last-minute charges, shifting explanations, or a lack of accountability.
• RL

  Rev Chris Long

  Nov 10, 2025
  5.0
  Roderick at the Mayfield Mall Verizon store here in Wisconsin was very patient, thorough and really helpful in supporting my purchase of a new phone. Especially when I was terribly close to leaving Verizon after sevetal recent HORRIBLE customer service experiences in attempting to rectify an error in the Verizon billing systems making ME need to pay twice for my October 2025 bill. After 6 years with Verizon, Roderick 's professionalism and care with my purchase of the new phone was a great experience. I still need to receive a $113.94 refund from my October 2025 double payment.
• SL

  Shalonda Louis

  Oct 27, 2025
  5.0
  I recently switched carriers to Verizon and the port of my number wasn’t successful. I went days without full service and wasn’t able to make or receive calls/texts. I spoke to numerous agents in customer service and no one seemed to solve the issue. That was until I visited the store inside Mayfair Mall and in no time Robert resolved my problem, with patience and kindness. I appreciate your help, you deserve kudos and a raise! Thank you :)
• VP

  Vanessa Padrones

  Oct 26, 2025
  5.0
  I had a great experience at the Verizon store tonight. I felt bad because I came in about 10 min before the store was closing for a new screen protector. Alli was nice and helpful throughout my visit. She never made me feel rushed or annoyed that it was closing time. She was super friendly and easy to work with. I would def recommend this store location to a friend.
• LM

  LaShell McCoy

  Oct 24, 2025
  5.0
  Very nice and professional. Ally made sure that she explained everything throughly before moving forward with both the next step. I actually had to make a second trip up to the Mayfair location to return my husband’s old phone. I must say the two guys that were working there today were very professional, patient and got us together with whatever services that were needed today. Shoutout to the Verizon staff at the Mayfair location. You guys are the reason why I will be returning to the Mayfair location.

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