Geek Squad

Reviews

• DR

  David Rieman

  Sep 14, 2025
  1.0
  Do not shop, or have items serviced here. I took my iPhone 15 plus in, expecting a swollen battery issue to be resolved through my warranty, as defective items are. However, I was promptly told by a Geek Squad "employee" that since the frame was bent, the iPhone could not be serviced/replaced, and was blamed upon putting the phone in my back pocket, which I have never done. What REALLY happened, is the phone's battery was DEFECTIVE. I have had the phone for 9 months, purchased brand new from Best Buy, and they tried to blame it on incompetence, saying that a swollen battery wouldn't make the phone bend. Hello, YES IT WILL. A swollen phone battery exerts pressure on internal components, mainly the frame/chassis went swollen to a large enough capacity. Aluminum is easily bendable btw, so I'm not sure what was going through this old guy's head at the time. Pretty common sense if you ask me, if a phone battery swells ( expands), it IS GOING TO PUT PRESSURE ONTO THE ALUMINUM FRAME AND CAUSE IT TO BEND. In light of myself knowing this information, I proceeded to contact Apple directly, where a representative informed me that the phone WILL be repaired or replaced at no cost due to warranty. The funny part is, I had an iPhone SE (2020) that had a bent frame due to the same issue, and had it replaced there at no cost! Granted, I was an employee of Best Buy at the time, so if anything, this review should leave you with great concern on whether or not you want to spend your money at this place. It seems nowadays they just don't want to do their job, they're too incompetent to, or they somehow got the job with a HUGE gap in common knowledge, because to me, this should've been an easily fixable issue, and due to this experience, I will no longer recommend ANYONE shop, or have devices serviced, at Best Buy.
• RR

  Rob Renstrom

  Jun 10, 2025
  1.0
  Had a washer installed by best buy they hooked up wrong and caused unit to overheat destroyed my flooring and floorboards underneath as unit was leaking behind it where they hooked it up. Was told for hours thst they couldn't help me it wasn't their problem and it was past the return date paid for installation I am not being refunded for their wrong install. Also got a dishwasher installed the installers damaged my unit by kicking it to get it in slot for dishwasher had to get replaced same people came back to install again hooked ot up wrong and when they screwed it in left metal edging that gouged out the top of dishwasher where you are supposed to push buttons best buy installers are completely incompetent install yourself or have professional do it. Geek squad is a scam and full of unintelligent people who know nothing about what they are doing.
• SS

  Skyler Stenseth

  Aug 14, 2020
  5.0
  Installed my radio and speakers before fair price and well worth the bass boosted speakers!
• LI

  Love it or leave it

  Jun 14, 2018
  5.0
  I wouldnt buy even the smallest electronic device or appliance without it coming from Best Buy! Their selection is out of this world, and their salespeople are friendly, helpful, and knowledgeable. Just this year I have purchased from their Wausau store, a Samsung refrigerator, a Bosch dishwasher, a Samsung microwave, two Samsung galaxy s8 notes, a Sony camera, and more. Have always had great service from the customer reps, who had great knowledge about the products they sold me. I think all staff members are great, but want to give a special shout out to Justin in Appliances! This young man knows his stuff, is very customer oriented, and quite kind and personable. His manager Shawn Bruenke (gosh I hope i spelled that right!) is also kind, and helpful. He was very helpful to us during our refrigerator purchase! So, just to close, trust Best buy for everything from a movie or a CD all the way up to the big things! I personally always purchase the reasonably priced Geek Squad protection plan. I've had to use it a few times on small things like an IPod and got a replacement. Stuff happens, and I'm glad I didn't have to pay for bit out of my pocket. No, I don't work there, I just really like BB!

Frequently Asked Questions About Geek Squad