Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,142 reviews
5 stars
1,041
4 stars
544
3 stars
285
2 stars
88
1 star
184
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some staff were praised for being friendly and knowledgeable, others reported poor experiences with unhelpful or rude employees.
Product Availability
Customers expressed frustration over low stock levels and difficulties finding specific items in-store, leading to increased online purchases.
Communication Issues
Many customers reported difficulties in reaching store associates via phone, often being redirected to call centers that could not assist with in-store inquiries.
Positive Staff Interactions
Several reviews highlighted positive experiences with specific employees who provided excellent assistance and product knowledge.
Return Policy Concerns
Customers voiced dissatisfaction with the return policy, citing issues with returning items and the perceived lack of support from customer service.
- RDroni detienne3 days ago1.0I purchased a computer in April 2025, and from the very beginning it has not functioned properly. Initially, I had to install a driver just to get it running, which was unexpected and disappointing. Since then, the computer has experienced multiple issues and, even after being serviced by tech support, it still does not work as it should. What has been most frustrating is the difficulty in speaking with store staff about a possible exchange. Given the ongoing problems, I no longer want this computer—I simply want a product that performs as advertised. This was not an inexpensive purchase, and I expected reliability and support to match the investment. Based on my experience, I would encourage others to carefully consider their options and look around before choosing Best Buy.
- FSFawn SzydelNov 15, 20254.0Had tickets out for things they didnt have. Service was good though
- KHKelsi HoffmannOct 26, 20255.0Chris G. is super awesome! Very knowledgeable, very friendly and overall great customer service. Helped us choose a new washer and dryer to purchase today. Would recommend asking for Chris for any of your Best Buy needs!! :)
- LHLiz HuberOct 26, 20252.0Used there “live chat with an agent” online which I am pretty sure wasn’t an actual human. They say you have to call the store.. here is the number. Call the number and after a bunch of prompts final reach a person. Tell her I am trying to find out what they have for display models before I drive into town to see them. She is remote. Not even located at the store and can’t tell me. Also can’t patch me through to someone who could answer my question. Horrible customer journey.
- HHHank HillOct 21, 20253.0I've been trying to buy things that are in stock in instead of online however recently Best buy has not had the cameras or vacuums or refrigerators or freezers that I wanted in stock and I have to go online to buy stuff. I have spent this month alone $3,000 online instead of in the store. You guys need to get stuff on the shelves because we need goods stored locally as opposed to some off-site location that can just shut people off when they feel like it; this is going to eventually happen and then everyone's going to be screaming and making excuses
Frequently Asked Questions About Best Buy
What products can I shop for at Best Buy in Wausau?
You can shop for TVs, computers, appliances, and more at Best Buy in Wausau.
What are the operating hours for Best Buy in Wausau?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sundays.
Does Best Buy in Wausau offer in-store pickup?
Yes, Best Buy offers same day in-store pickup for your orders.
Does this Best Buy location provide Geek Squad support?
Yes, Geek Squad support is available at this Best Buy location for expert advice and repair services.
Is curbside pickup available at the Wausau Best Buy?
Curbside pickup is not available at this Best Buy location, but in-store shopping and pickup are offered.
What payment methods does Best Buy in Wausau accept?
Best Buy accepts debit cards and checks but does not require cash only payments.
Does Best Buy in Wausau offer electronics recycling services?
Yes, electronics recycling services are available at this location.
What nearby stores can I visit after shopping at Best Buy?
Nearby stores include Dunham's Sports for outdoor gear, T.J.Maxx for clothing, and RadioShack for electronics accessories.
Where can I find dining options near Best Buy in Wausau?
You can visit Fazoli's, Olive Garden, or Five Guys, all located near Best Buy for various dining options.
Are there any mobile phone stores near Best Buy in Wausau?
Yes, Cellcom, T-Mobile, and RadioShack are mobile phone stores located nearby Best Buy.