Verizon

4.4
204 reviews
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Business Details

1111 S Church St, Watertown, WI
53094, United States
(920) 206-1100
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Watertown, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1111 S Church St, Watertown, WI
53094, United States

Hours

Reviews

4.4
202 reviews
5 stars
160
4 stars
11
3 stars
3
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were praised for their knowledge and helpfulness, while others were criticized for being rude or unhelpful.

Sales Practices

Concerns about misleading sales practices and lack of transparency regarding fees and promotions.

Staff Knowledge

Some staff members were noted for their expertise and ability to resolve issues, while others were described as inexperienced or unhelpful.

Store Management

Recent management changes have led to both positive and negative experiences; some customers appreciated the new management, while others reported issues with staff training.

Wait Times

Customers frequently mentioned long wait times and inadequate staffing, leading to frustration.
  • RL
    Raele Loy
    Nov 7, 2025
    5.0
    Had a wonderful experience at this store yesterday. The manager, Collin, and the rep Gerardo were wonderful in getting us setup with a new phone plan and various devices. They were beyond professional and helpful as they looked up potential promotions to ensure we were getting the best deal. We made quite a few changes to our account and services yesterday and they were patient, taking time to explain all new charges and timing of changes, etc. didn’t feel like they were trying to upsell or take advantage, just felt like they were truly invested in getting us the best deal! Glad to know we have a great store in town for support and info if needed in the future!
  • KP
    Kathleen Pruitt
    Aug 27, 2025
    5.0
    We have been a customer of Verizon for many years. I'll be honest; I typically only go to Verizon corporate stores. Decided to stop in the Watertown store and have to say, I had an exceptional experience with Collin. He is very knowledgeable and was able to address all my question.
  • DN
    Deineu Nuchget
    Aug 24, 2025
    5.0
    Okay
  • ZT
    Zach Tucker
    Aug 22, 2025
    1.0
    This store is Trash!!! I ordered a phone for pickup and paid 160$ I got a email saying that all was needed was my debit card I used and ID for pickup! That was not the case they asked me for a pin and I never received one! Spent 3 hrs at this store and walked out without my phone. DO NOT GO TO THIS STORE IT IS A INDIRECT STORE WHICH MEANS THEY HAVE TO FOLLOW PLAN PRICES BUT THEY CAN SELL THE PHONES FOR WHATEVER THEY WANT. Guy at the counter had no clue what he was doing constantly calling his boss. IF YOU DONT KNOW YOUR JOB WELL THEN DONT WORK THERE!!! If I could rate a 0 I would disgusting!!!
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Frequently Asked Questions About Verizon

What products does Verizon in Watertown, WI offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for Verizon in Watertown?

The store is open Monday to Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 5:00 PM, and Sundays from 12:00 PM to 5:00 PM.