Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Sun Prairie, WI. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
284 reviews
5 stars
205
4 stars
16
3 stars
9
2 stars
10
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and patient, with specific mentions of employees like Zach, Tony, and Taylor.
Efficiency
Several reviews highlighted the quick service and efficiency of staff, especially during busy times, although some noted long wait times.
Knowledgeability
Customers frequently commented on the staff's expertise in explaining services and troubleshooting issues, contributing to a positive experience.
Sales Practices
Some reviews raised concerns about unclear pricing and upselling tactics, leading to dissatisfaction with unexpected charges.
Store Environment
The store was generally described as clean and well-organized, although some customers experienced delays due to understaffing.
- LALily ArntNov 12, 20251.0Verizons going downhill and is very low stock on everything they have like 5 shown phones 2 watches ans thats it the store feels like a ghost town. Not to mention literally one employee working so I had to wait over 30m just to check how much debt I owe them because I cant do it over the phone
- MMMike MurrayNov 12, 20255.0Customer service was second to none. Marcos did an excellent job of discussing my options and helping me to get the deal that fit my needs. He was also incredibly helpful with setting up the new phone transfer. He'll be my go to guy from now on!
- MFMary FischerOct 26, 20255.0Zach was very informative and patient- absolutely knew all Verizon details and spent time explaining services that best met our family needs. Excellent representative of reason why we stay with Verizon- great customer service!
- JNJim NOct 15, 20255.0Worked with Marcas this morning. Did a great job getting my phone back and working. Very friendly, knowledgeable and able to multi task very efficiently while helping 2 other customers simultaneously. .
- MKMisty KlineSep 12, 20255.0My experience at this store was great. Zach was great and informative and patient. Recommend!
Frequently Asked Questions About Verizon
What products does the Verizon store in Sun Prairie offer?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon in Sun Prairie?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store support online order pickup?
Yes, they offer in-store pickup services for online orders.
Which payment methods are accepted at this Verizon retailer?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store in Sun Prairie?
Yes, the store offers free Wi-Fi for customers.
What brands of mobile devices and accessories are available at the store?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories brands such as Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Are the staff at the Verizon store knowledgeable about wireless technology?
Yes, the store's consultants and managers are knowledgeable and dedicated to providing the best experience for guests.
What nearby places can I visit before or after shopping at Verizon in Sun Prairie?
Nearby you can visit Cold Stone Creamery for desserts, Firehouse Subs for a quick sandwich, or Starbucks for coffee.
If I need banking services while visiting the Verizon store, where can I go nearby?
Nearby banks include Starion Bank, UW Credit Union, Associated Bank, Johnson Financial Group, and Chase Bank.
Are there any beauty or personal care salons close to the Verizon store in Sun Prairie?
Yes, nearby options include Cost Cutters hair salon, Robertson Plastic Surgery, Pamper Me Nail Studio, Dream Nails, and Pink File Nails.