Cricket Wireless Authorized Retailer

Reviews

• JT

  Jose Trujillo

  2 days ago
  5.0
  Awesome job by Luis got two phones today
• YM

  Yider Martinez

  Nov 15, 2025
  5.0
  Gracias luis por ayudarme q dios bendiga tu trabajo
• TC

  Tony Chang

  Nov 11, 2025
  5.0
  Needed something fixed on my phone and Luis the manager helped me out..
• EH

  Eli Hernandez

  Nov 6, 2025
  5.0
  Check out my brother Luis, he will help you and provide you with the best phone and service deals!!
• UA

  Univers Afj

  Nov 4, 2025
  1.0
  I had one of the worst customer service experiences ever at Cricket Wireless. I went in on Thursday to set up four lines — buying two new phones and activating two old ones. They told me I had to pay upfront for the new phones and that they would activate my numbers once the phones arrived. Half an hour later, I realized my old phones had no service at all. I immediately went back to the store and told them I wanted to cancel and return everything since no lines were activated. The employee said I’d have to wait until the new phones arrived, then bring them back for a refund. The phones arrived on Tuesday, and I returned to the store to process the refund. That’s when things got even worse. The employee Andrea and her manager Louis were extremely rude, unprofessional, and disrespectful. They refused to give me a full refund, keeping $250 for “activation fees” — even though no lines were ever activated. This company charged me for services I never received, wasted hours of my time, and treated me terribly when I tried to resolve it. Andrea was openly rude, and Louis just sat there doing nothing. After spending close to $2,000, I left with missing money and zero service. These two reps are big Mac lovers for sure- She had an offensive Oder every time she walked by-when trying to get services on Thursday the only thing she talked about her brother ,it took us two hours to get out of that store- ⚠️ Cricket Wireless is a scam. Do not trust them with your time or money. Their customer service is a joke, their staff is untrained and disrespectful, and they’ll happily take your money without delivering the service they promise.

Frequently Asked Questions About Cricket Wireless Authorized Retailer