Cricket Wireless Authorized Retailer

Reviews

• BM

  B&E Moore

  Feb 8, 2026
  2.0
  Online and sign on door says open sunday 12 to 6. We made a special trip to shawano just to get a new phone for my husband and the store was closed at 2. Update your information please, we made the drive for nothing.
• BM

  Brosario ManDawson

  Feb 5, 2026
  1.0
  Absolute trash company. They have no loyalty program for upgrading your phone. If you are an existing customer you pay the whole price for a new phone plus any activation fees they have, but you're only allowed to make that decision after a year of service. So, not only do you they make you wait a year to even have the option to get a new phone they don't even give you a discount or anything to do so, what's even the point of the upgrade being an option then? Make sure you get the phone you want when you sign up because it is the only deal this company will give you and most of the phones you get a "deal" on are super cheap to begin with anyway. Also, don't break it, you will end up either having to pay even more for the same crap phone you already had or paying the same amount for a phone that's worse plus another activation fee (because there are no more deals after you buy your first phone). As far as service, my phone doesn't even get service in the city I bought it in. If I walk up to the same store with the same phone they sold me, running on the same service they provide for it I do not get any service. I can't make a call, search the internet of send a text except in small areas of the city and even that is only because of public city wifi. I am in the process of looking for a new carrier that actually appreciates its customers and doesn't make it seem unreasonable to want to upgrade your old, scratched up, obsolete, crusty phone after owning it for 2+ years
• ES

  Elizabeth Suko

  Sep 29, 2025
  1.0
  I have been a long time cricket user more than 10 years. Never in my life have I experienced worse customer service as I did from them over this weekend. I followed all their instructions checked capabilities etc before bringing my family on to my plan. Not only did the system provide false information it was never advised that the system could be inaccurate. Long story short they moved my family's phone service and their newer 5 g phone was rendered nothing more than a paper weight. The company refused any assistance to make it right and we were forced into the purchase of a phone. If that wasn't bad enough they forced it to be an upgrade rather than a new service despite no coverage ever being accessible thereby charging an additional $225 over what we would pay for the activation of a new coverage. If you are considering cricket don't. They do not stand behind the service the offer and their staff is rude and unprofessional.
• JK

  Jess Kiddin

  Sep 18, 2025
  5.0
  They have a great security for your account and they are very helpful when I come in and have the answers right away for you. Great deals in the store
• SL

  Scott Leutjen

  Jun 12, 2020
  5.0
  Good service

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