Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported poor service and lack of assistance.
Product Availability
Many customers expressed frustration with the inconsistency between online stock availability and in-store inventory, leading to disappointment.
Store Experience
The store is generally described as clean and organized, with some customers appreciating the quick service and helpful staff.
Geek Squad
The Geek Squad received positive remarks for their assistance, although there were complaints about communication issues and service delays.
Return Policy
Customers were unhappy with the strict return policy, particularly regarding defective products.
SB
STEPHEN BRACEY
6 days ago
1.0
I spent thousands of dollars on their ai glasses and unless I paid extra for geek support. They wouldn't even help me connect them to my phone. Very sad 😔
SF
Samuel Fields
Dec 30, 2025
5.0
They are friendly, helpful, and insightful. I got all I needed and they even went in the back and got something from the back that wasn't in-stock. The service is impeccable.
IK
ilker kucukdemirci
Dec 26, 2025
1.0
I wish i could rate 0. Terrible customer service. Employees work with airpods on, don’t know how to talk to customer and sell the wrong product. When it comes to fix, they act like it’s your fault. They gave me wrong color computer even though i asked em twice about color. When i came back to cahnge the color they didn’t change it! Never ever again.
GC
Gustavo Alonso Beltran Ceja
Dec 21, 2025
5.0
Very good attention, excellent service
KP
kilian arley castro paez
Dec 20, 2025
4.0
Deben actualizar su publicaciones en linea, artículos que aparecen en stock realmente no estan en la tienda.
What are the store hours for Best Buy in Racine, WI?
Best Buy in Racine is open Monday to Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Racine offer curbside pickup?
No, Best Buy Racine does not offer curbside pickup, but in-store shopping and same day in-store pickup are available.
What products can I shop for at Best Buy in Racine?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Racine.
Can I get repairs or Geek Squad support at Best Buy Racine?
Yes, Best Buy Racine provides Geek Squad support and offers service and repair for electronics.
What payment methods are accepted at Best Buy in Racine?
Best Buy Racine accepts debit cards and checks; cash is not required only.
Where can I find a Geek Squad service center near Best Buy Racine?
Geek Squad is available nearby offering electronics support, mobile phone services, and TV mounting, convenient to Best Buy Racine for expert assistance.
Are there any coffee shops nearby Best Buy Racine where I can relax before or after shopping?
Yes, Barnes & Noble and 7 Brew Coffee are nearby and offer coffee and a relaxing atmosphere close to Best Buy Racine.
What other retail stores are near Best Buy Racine for additional shopping?
Nearby retail stores include DICK'S Sporting Goods, Michaels Stores, Ross Dress for Less, and Harbor Freight, offering a variety of products from outdoor gear to crafts and tools.
Does Best Buy Racine have a social media presence?
Yes, Best Buy Racine is active on Facebook (BestBuyRacine), Instagram (@bestbuy), and Twitter (@bestbuy) for updates and promotions.
Is there a UPS Access Point near Best Buy Racine for shipping services?
Yes, there is a UPS Access Point location nearby that provides courier, shipping, and postal services for your convenience when shopping at Best Buy Racine.