Geek Squad

Reviews

• KT

  Kendra Trzebiatowski

  Dec 28, 2021
  1.0
  I recently had a repair done on a computer I own that is covered under my protection policy at Best Buy through Geek Squad. (Not many complaints about the protection plan itself other than I believe they replaced the motherboard I had in my device with a cheaper-grade motherboard... which I have noticed longer processor times with, I suspect) The technician who I received my computer back from had instructed me to disable Bitlocker encryption after it served the purpose of keeping my device perfectly protected as it should, (and I have personal information on my device as do we all), and all it took for me to access my device was running out to my car to grab my phone to log in to my Microsoft account. After disabling Bitlocker encryption per the technician's persistence (he said I should disable this encryption from all the trouble it took to get into my device). It appears now when I try to re-enable encryption on my device, my device no longer is capable of this function for some reason??? It appears to have downgraded my operating system as well. I am very irate, that I listened to the Geek Squad technician against my better judgement, and proceeded to disable my encryption. Now, even with money left on my protection plan, I most likely will NOT return my device to Best Buy Geek Squad in the event of needing a repair since my information is all vulnerable and at risk of being compromised. I am unsure if Geek Squad will be able to replace my ability to enable Bitlocker encryption on this device, or if I will need to contact Microsoft to see if this is something they can fix for me.