Best Buy

Reviews

• CG

  Coupon Guy

  Apr 4, 2026
  1.0
  Terrible experience today with this store tried to return a laptop because it didn’t have the proper OS that I wanted on it. I want pro on the laptop for work said they can only offer me store credit and no other store would take it for a refund on my credit card went to the Wausau store they refunded it no problem. Be very careful with the employees and the managers here I feel like if you return a certain amount of stuff they’ll try to lie and say that they can’t take it when they in fact, can take it talked Best Buy support and everything. They said there’s zero reason why they couldn’t take that laptop back so I’d be very careful with this store because I feel like they can be very deceitful.
• DD

  Dan Drost

  Mar 21, 2026
  1.0
  The guy in the store with a bald head this morning was completely rude and disrespectful to customers absolutely horrible if I could leave less than a 1 star I would people should not be treated that way
• CB

  Carrie Boettcher

  Mar 10, 2026
  3.0
  Short-staffed in the evenings, be prepared to wait.
• EN

  Erik Netz

  Mar 7, 2026
  5.0
  Amazing building I bought my iPad Pro max m5 512 gb and iPhone 17 pro max 512 gb model.
• DM

  dave mccrory

  Feb 15, 2026
  1.0
  NO WARRANTIES!!!!! DO NOT BUY ANYTHING EXPENSIVE HERE!!!!!! BUY DIRECTLY FROM THE MAUFACTURER!! They will tell you to go there anyway if you have a problem. They don’t stand behind their products unless you pay hundreds more for their warranty which is a joke. Why buy from here when you can get it cheaper somewhere else. You get no help from this place. They will not honor warranty and they will give you run around with AI if you have a problem. If you want to speak to a real person the AI will tell you to go to the website where TADA you get to talk to another AI and then it hangs up on you. This is a waste. Buy it off Amazon. If they won’t honor warranty go for the cheaper price. I bought a 55” oled tv and when it stopped working they COULDNT HONOR the warranty without an EMAIL. That’s the problem? I spend $2000 and you won’t fix it without an email. It’s only been 5 months. Customer support when I finally got through to them said that someone would call me 10 minutes. It’s been 4 hours. I hope you fail!!!!! I’ll never buy anything here again!!!!!!!!! Waste of money when Walmart honors warranties which is across the street. Update. Told me to contact them on social media. What’s the first thing they want? Email. Forget it. This business model is a joke. Save your money for a company that wants to help customers. Not hide behind AI until people give up. Yep the store got back to me and guess what. No help. Go to the manufacturer for warranty. Just buy your stuff from somewhere else. The point of a store is to get a warranty. This place doesn’t even help with that. Oh so sorry we can’t help you. Bye. UPDATE: Called SUESS Electronics in Appleton and they were more than happy to take the TV and fix it. While they dont honor the warranty for the TV (which is understandable, I didn't buy it from them) they did let me know if I was to buy in the future there is no extra warranty charge (THEY ARE THE WARRANTY). BUY FROM THEM INSTEAD. If something happens they will back their producats.

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