Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Pleasant Prairie for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
370 reviews
5 stars
193
4 stars
56
3 stars
28
2 stars
18
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness while others were criticized for being rude or unprofessional.
Wait Times
Many customers reported long wait times, often exceeding 30 minutes, leading to frustration and dissatisfaction.
Store Management
Concerns about management quality, with several reviews highlighting poor leadership and lack of urgency in assisting customers.
Product Knowledge
Some staff members were noted for their knowledge and ability to assist with technical issues, while others were seen as unhelpful.
Overall Experience
Customers expressed a range of experiences, from excellent service to severe frustration, indicating inconsistency in service quality.
- JMJonah ManuelaSep 16, 20251.0If you need a new device, or screen protector, I am sure that they will be glad to take your money. Other than that you will probably be directed to customer service. You definitely won't receive it in store. I was ignored for 20-25 minutes. Only after 1 customer left and 2 others came in after me did someone finally approach me. I was then told that I have to call customer service. 18 years of having Verizon, this is the very first time I have not been able to resolve anything in store.
- BTBrian TaylorSep 10, 20255.0Very pleasant experience. Very knowledgeable staff, very helpful with setting me up with a new phone
- MLMichael LopezAug 4, 20251.0Worst experience ever manager was worthless they need new management just read the comments this place is horrible was there for two hours and got nothing accomplished
- DKDonna KlammerJul 31, 20255.0The woman who helped me was great! Recommend this over their other store in Kenosha near Walmart. I was very happy.
- RVRachel VictoriaJul 15, 20251.0Terrible service at this location! Always have to wait. Really do want to switch to another carrier. I waited almost 10 minutes and no one acknowledged me.
Frequently Asked Questions About Verizon
What products and brands does Verizon Pleasant Prairie offer?
Verizon Pleasant Prairie offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Pleasant Prairie?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Verizon Pleasant Prairie offer in-store pickup and delivery options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an in-store appointment at Verizon Pleasant Prairie?
Yes, you can schedule an in-store appointment through their website or the My Verizon app.
What types of services does Verizon Pleasant Prairie provide?
They provide mobile plans, wireless internet plans, and voice plans for personal and business needs.
What payment methods are accepted at Verizon Pleasant Prairie?
Verizon accepts checks, debit cards, mobile NFC payments and does not require cash only transactions.
Is free Wi-Fi available at the Verizon Pleasant Prairie store?
Yes, the store offers free Wi-Fi to customers.
What nearby places can I visit before or after shopping at Verizon Pleasant Prairie?
Nearby places include Starbucks for coffee, Panda Express for Chinese food, and Kay Jewelers for jewelry shopping, making it convenient to enjoy other services around your Verizon visit.
Are there other mobile phone stores close to Verizon Pleasant Prairie?
Yes, nearby mobile phone stores include the AT&T Store and T-Mobile, which can provide alternative options for mobile phones and services.
What leisure or hobby stores are near Verizon in Pleasant Prairie?
Nearby hobby and gift stores include Games Workshop, Warhammer, and Wild Birds Unlimited, perfect for customers interested in hobbies while visiting the area.